Reviews (4,792)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its real-time tracking capabilities, which boost customer satisfaction and operational efficiency. Its intuitive dashboard and customizable tracking options are particularly beneficial for managing shipments and reducing customer inquiries. The free plan is especially appreciated by smaller businesses. Support is noted for being responsive and effective in resolving issues, further enhancing the app's appeal for improving business processes and customer service.
Refine
-
By rating
great expereince answering questions. ITs a tough job learning a new platform and they are standing by to help.
So far, the app is working great. I have no complaints and customer support is very fast and attentive.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Riyaz
AfterShip team
No notification of additional charges outside of the package, charging expensive monthly fees.
The feature should stop after the end of the package and should not continue to be calculated extra
Thanks for sharing your valuable feedback.
I am sorry to know that you are concerned about not receiving notifications of additional charges and getting charged an expensive monthly fee.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.
We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application.
Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Useful app, very simple to use.
This is an essential app I would definitely recommend to a friend or owner of a business! It's simply a win-win as it is completely free (mostly).
One stop shop for Tracking and Delivery of items. Very handy and convenient
Great app. The customer support team are very responsive and helpful. So far so good. Thank you Aftership
great experience, thank you
I used AfterShip to help my Clients Track there orders and Its amazing how its yeilding positive reviews on from my clients side. Thanks for the amazing work
The dashboard clearly shows that I'am on the FREE plan.
I had this app installed for multiple months without paying a cent. Guess what out of the blue I got a charge for $300 on a plan I'am not supposed to be chagred.
I will update this review If this is resovled but after unsucessfull attempts of getting this resolved with the customer supprot I'am left with having to dispute this charge on shopify and with my bank.
As of now I would recommed anyone reading this to just look for a different app.
Kind regards.