Reviews (4,762)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

May 20, 2017

Useful app, very simple to use.

Titanwise
United Kingdom
2 months using the app
December 21, 2013

This is an essential app I would definitely recommend to a friend or owner of a business! It's simply a win-win as it is completely free (mostly).

Goddess
United States
4 days using the app
December 23, 2021

No notification of additional charges outside of the package, charging expensive monthly fees.
The feature should stop after the end of the package and should not continue to be calculated extra

SUNLU Official Online Store|Best 3D Filament Best Selling Supplier & Manufacturer
Hong Kong SAR
3 months using the app
AfterShip replied December 23, 2021

Thanks for sharing your valuable feedback.

I am sorry to know that you are concerned about not receiving notifications of additional charges and getting charged an expensive monthly fee.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application.

Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.

Regards,
Rupam Sarma Tamuli
Team AfterShip

March 30, 2017

One stop shop for Tracking and Delivery of items. Very handy and convenient

679 Buy Sell Trade
Fiji
4 days using the app
June 28, 2021

Great app. The customer support team are very responsive and helpful. So far so good. Thank you Aftership

The Hair Waver
Australia
4 days using the app
December 29, 2019

I used AfterShip to help my Clients Track there orders and Its amazing how its yeilding positive reviews on from my clients side. Thanks for the amazing work

Outalux
United States
2 months using the app
September 8, 2021

I came to pick up the aftership badge and was answered within 3 minutes. Fast and good service. Recommaned

Buxverly™
Canada
4 days using the app
May 3, 2014

Really good app. Helped me a lot.

Oozter LLC
United States
4 days using the app
December 5, 2016

Installed this app recently..hope it will be awesome

Beelinepune
India
2 months using the app
July 7, 2021

Customer service is very reliable and will help you with any problems. I contacted them and they were able to reply and solve my problem in under 10 minutes.

BeadsbyMaji
United States
4 days using the app