Reviews (4,762)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.
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bon tracking. service client très réactif m^me si dès fois ils ne résolvent pas tout à fait ton problème
Je suis désolé de savoir que vos problèmes n’ont pas été résolus, même si le service client est très réactif.
Je suis désolé pour le désagrément que cela a pu vous causer. Vos commentaires ont été enregistrés, car nous nous efforçons constamment d’améliorer votre expérience avec notre application.
Nous ferons de notre mieux pour que votre expérience avec nous devienne meilleure.
Nous sommes disponibles 24/7. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com.
Cordialement,
Rupam
Équipe AfterShip
not so human kind, i can't get email, can't login, can't find my password....
forced to leave a review to choose the free plan? seems unfair given I havent even tested the platform yet.
just started ...
looks very easy to use ....
There is an issue with my order notifications not going through.
Sample Order Tracking: 1000021118952
I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you faced an issue of email notifications not getting sent to the customers and for that, we have already escalated it on a priority basis to get it resolved at the earliest.
We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Debashish was very helpfull and kind. He helped me right away! I will reccomend this app if you need a professional app to track your orders.
Support was helpful but not impressively fast. It is an extremely useful service, which although a little technical to get functional, is well worth the effort. Great product.
Don't know what i would do with out it! I love It
I find this app very interesting and supportive
Very useful app. The interface is friendly and makes it easy to provide customers with relevant information. A few glitches that kick me out of the app once in a while, but the pretty solid app.