Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

February 12, 2020

Unfortunately, though seemingly popular, this is the worst app I've experienced in Shopify. When it works, it's fine but getting orders to sync properly, connecting multiple stores to an organization, needing to uninstall/reinstall to change plans, compounded by slow support that is a back and forth by email just doesn't make it worthwhile when there appear to be better-supported alternatives. If AfterShip upgraded to real-time chat support, it could potentially make all the difference in my rating from the long frustrating wait of issues that arise.

My Loved Kitty
Singapore
2 months using the app
December 20, 2023

Great app that helps to automate shipment tracking for my customers which drastically cuts down on customer service inquiries.

TRIPLE DIGITS
United States
2 days using the app
November 6, 2017

i am new to shopify tho.. i have not made any sales yet but from what i have seen on earth aftership and shopify work hand in hand nd i hope the tracking is automated to my customers

Trendsarena
Nigeria
About 2 months using the app
October 23, 2023

I can't say enough good things about this app. It has truly been a game-changer for our business. From the moment we started using it, we noticed a significant improvement in our order tracking and customer satisfaction.

Fabric of Cultures
Italy
About 2 months using the app
AfterShip replied October 24, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

October 11, 2023

So far so good. We upgraded from free trial to paid version in just a few days. Nitin was very helpful and proactive in solving the issue our store have with the app. A great tool to automate our shipping & tracking operations.

AnimeGo Store
United States
2 days using the app
May 29, 2017

cuando realizo la sincronización en mi tienda no muestra el enlace

Torrente1957
United States
About 2 months using the app
Edited October 4, 2021

Excellente application, création de pages, rapide et facile, service client brillant à l'écoute, répondez rapidement ! Très heureux

SHYNI | produit CBD, la qualité supérieure bio et légal, à prix accessible.
France
2 days using the app
July 1, 2021

Have just installed this app & seems great so far. Needed help & support was very quick and helpful.

Treasure Knot
Australia
About 2 months using the app
AfterShip replied July 1, 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team AfterShip

September 18, 2018

Does not really work for ePacket EMS, so if you dropship, don't bother. PLUS they are expensive as all hell, $10 for sending out 31 emails? yea right

And finally.. the reason they guys are really getting a 1 star, is that in order to cancel your plan, you have to pass the HARDEST CAPTCHA that you have ever had to do, I failed for about 10 tries.

Too expensive and doesn't work with ePacket. So avoid if either of those things are important to you.

Spirit Magic
Cayman Islands
About 2 months using the app
October 10, 2022

Great app. Easy to customize also for "beginners". Fast and friendly support. Within no time I got a very useful answer with links and screenshot from the support. Very much appreciated. Thanks again.

simplythedesk
Switzerland
About 1 month using the app
AfterShip replied October 10, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip