Reviews (4,784)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

September 29, 2020

Didn't do enough business to continue to pay for the app. I'm sure it would work for dropshipping companies excelling in high sales volume.

Absolute Accessory Store
United States
About 1 month using the app
December 12, 2023

Nitin was very helpful and quick to respond to my enquiries regarding the setup process.

GRAMS28 UK Store
Hong Kong SAR
1 day using the app
June 30, 2017

very helpful app .
everybody should get along this app

Angkornewshop
Cambodia
28 days using the app
January 16, 2024

Good thank you!

Beach Hause Hawaii
United States
1 day using the app
October 23, 2018

how long do i have to wait to see the customer tracking info after oberlo gives me a tracking number? Its been 4 days now and i still can see any tracking info.

Royal Shack
United States
About 1 month using the app
April 25, 2020

they asked for a review before I've even used the app. No idea if it's good. But I guess I'll give it a try

Razr Glider
United States
About 1 month using the app
July 9, 2017

The App is Great I loved the interface But it hard to use I hope they had a better tutorial how to setup

Stralende
United States
27 days using the app
January 29, 2021

Good assistance , I recommand this app. I had a problem on my tracking page and IT solved it within 2 days.

Bodybeauty
France
27 days using the app
AfterShip replied January 29, 2021

Hello,

Thank you for your kind words.
We are really eager to know how we can make your experience a 5 star one.

You can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.

Kind regards,
Riyaz

August 19, 2023

Customer service was very quick and helpful, Prabha was incredibly helpful and very kindly extended something for me. Definitely recommend

Kwinka Collective
United Kingdom
27 days using the app
AfterShip replied August 20, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

April 17, 2020

If you are having any trouble good luck getting any sort of help. Every other app has a live chat feature to get help and with this app it takes days and they don't even answer your questions when they do respond. I chose this app because I saw it was the largest and other trusted brands use it but for dropshipping especially beginners this app will just frustrate you and waste your time.

MVP Mentality Sportswear
United States
About 1 month using the app