AfterShip Order Tracking , 4,534 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its comprehensive features, including real-time tracking and instant notifications. It integrates smoothly with Shopify, offering valuable insights to optimize shipping strategies. Merchants appreciate the unified dashboard for all shipments and live order tracking. The customer support team is often praised for their promptness and expertise. The app's excellent integration with other apps is also noted, making it a crucial tool for e-commerce.
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I just started using this app, and realized how bad is mobile version and they encourage people to go outside your website and download/use their app and website to track their order. This ecouragement was a YELLOW big button on top of TRACKING section so it blocks your customer by using your website section.
Again, this is a very bad bug I found from Mobile version.
Another thing is I just realized they MAY charge you $1 for your free subscription?!
I won't recommend this app. these things are behind we(dropshippers) back!!
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
If you want a great app and customer service, then this is the app to get. I was running out of trial time due to office work, so I asked if I could have an extra couple of days, and the company gave me more than I had asked. Now that is going above and beyond customer service, it's called BEING NICE and I wish we all can do this. The app is running great!!
perfect! The support was great! Thanks a lot I needed help to install the free version and everything was set within a few minutes.
This app I can image to reach my business to another level and Pratibha singh, the cs she was so quick and helpful.
I really enjoyed the help I received! Thank you so much for all your help! The app is a little difficult to understand at the start but I'm sure it'll get easier the more I use it.
great product and customer service was very responsive. still on trial right now but pretty happy about it overall
Amazing app looking foreword to see how things will work so I can get back with my full review about the product
great help ! love the good communication skills. she helped me to solve my issue and I highly appreciate It
Great app. Now my customer can check tracking status right on my site.
Customer support is quick and super helpful. The interface is very easy to use and allows you to brand it yourself which is something I really like.