Reviews (4,724)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly appreciate this app for its real-time tracking feature that keeps both them and their customers informed about order statuses. They find the user-friendly interface helpful for simplifying shipment management and tracking. The responsive customer support is frequently praised for quick issue resolution and valuable assistance. Small businesses particularly benefit from the free plan, which offers access to essential features without any initial investment. The app also features a comprehensive dashboard that integrates seamlessly with Shopify, supports customization, and provides analytical tools to optimize shipping strategies, enhancing operational efficiency.

Edited October 10, 2021

It works as intended. It was a bit confusing to get the page to work inside our store and some things aren't translated in Spanish and there's no way for us to edit them.

Avo Beauty - Cosméticos a los mejores precios en México
Mexico
11 days using the app
AfterShip replied October 10, 2021

Thank you for sharing your valuable feedback.

I have taken your suggestion about the translation feature as feedback and forwarded it to the development team. Very soon you will notice enhanced features.

Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience better.

Regards,
Riyaz
Team AfterShip

January 22, 2021

Great support team provide 24 x 7 services. They offer very detail explanation on technical issues. Easy to work with!

EcoFans®
Hong Kong SAR
About 14 hours using the app
February 8, 2024

good support form priya side

Style street
India
December 28, 2021

awesome app ! i recommend to everyone! easy to use and awesome service !! this is the app you need !!

Pure Ouragan
Canada
About 14 hours using the app
February 3, 2014

Solid App. Is a little difficult at the start. Great idea and hopefully it gets going. Just having trouble Importing from my Shopify and linking my accounts

Evolutio
Australia
10 days using the app
July 14, 2017

So far not a fan. Two major flaws I have noticed thus far. 1. If your order contains five products shipped from different manufacturers, they receive five emails with the same order number on them, but they have no clue which product the emails are regarding. 2. If the shipping data has Chinese text in it, the email from Aftership retains that text in the email sent to the customer. I can send emails directly from within Shopify (push) and save myself a dime a piece.

Veggie Think
United States
15 days using the app
May 24, 2023

App works fine, nice support service!
thanks so much for answering to our needs and questions on real time!

BESTIAS
Chile
About 12 hours using the app
April 17, 2017

Did not receive email to reset password. Waited long enough. Please help

Outdoor Awesome
Malaysia
16 days using the app
Edited June 21, 2020

It really makes tracking and sending out notification updates easier and seeing them in one platform is great

VPA Australia
Australia
10 days using the app
February 28, 2022

I used this app to add tracking to my shopify store, and this app coped with this task perfectly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Skyllee
Russia
About 12 hours using the app