Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its ability to boost customer trust and sales. It's praised for its user-friendly interface, easy integration, and extensive customization options. Key features include automated review requests and an import feature for reviews, enhancing store credibility. The app also offers SEO benefits and compatibility with other Shopify apps and themes. Despite being free, it provides a wide range of functionalities. The customer support team is noted for their responsiveness and helpfulness.

May 7, 2024

Hana was such a great help and made importing my old product reviews so easy! The support from this app is super fast and reliable.

Ashie Ink
United States
6 months using the app
May 8, 2024

Avada's support team is always willing to help, and the best part is that they are super fast in that, too! Never a questions too small or big, always got my issues fixed in no time.

Livvana
Finland
2 months using the app
February 22, 2024

I love this for my website as you can seamlessly set up reviews for your product page. I love the style of the review sections and the ability to send customers reminders to review your products. The customer service is exceptional as well. I needed some help on one of the review widgets and Emily was able to help me very quickly. She was able to do everything I asked for. I truly recommend this app to everyone and if you ever need support on something, you will receive great service!

The Fleurish
United States
5 months using the app
May 1, 2024

The best free reviews app for Shopify. Maison from support helped me by fixing the issue of the reviews not showing up. 10/10

VueGO™ | The Smart Dashcam
United Kingdom
2 months using the app
April 30, 2024

pretty awesome, I'm thrilled with Air Reviews by Avada! This user-friendly app is packed with valuable features that have made collecting customer reviews with photos a breeze for my Shopify store. It's been a huge help in building trust and boosting sales.

Setting up Air Reviews was smooth, and the interface is delightfully intuitive. What truly impressed me, however, is the extensive range of customization options. I can tailor the look and feel of the app to perfectly match my store's theme. This includes features like the review box, star rating, review pop up, review carousal, review sidebar, review submit form, and even the all reviews page! The customization options are comprehensive and easy to use, allowing me to create a seamless customer review experience that complements my brand.

There was a minor hiccup when I initially tried importing reviews with a CSV file. However, the Avada support team went above and beyond to resolve the issue. Shoutout to Nolan for promptly understanding the problem, and to Nikita, the technician, for their excellent work fixing it! the first thing that came to my mind after reading the name of the team member 'Nolan' was !!!MRBEAST!!!

The only downside of this app is that it doesnt support multilanguage translation yet but i saw it as a feature request so they might introduce it real soon.

Overall, I highly recommend Air Reviews by Avada to any Shopify store owner looking to leverage the power of customer reviews. The app itself is excellent, with a wide range of customization options, and the supportive team is a major plus.

Atlance
India
7 days using the app
April 3, 2024

Thank you thank you thank you NOLAN and NIKITA.

I had an issue uploading my reviews to my BeautyBrainsBoobs.com website, and the dynamic duo above were super quick, thorough and have outstanding customer service skills. I waited a short while, for them to investigate and resolve my issue. They even gave me a template that I can use going forward.
This has far surpassed my expectations, and I would 100% recommend.

Outstanding service and results :-) Thank you both.

BeautyBrainsBoobs.com
United Kingdom
About 1 month using the app
April 15, 2024

Installing the app was very straight forward and easy. I love the look of the app, fits my site perfectly.

I did encounter an issue on the technical side (as I had certain things setup from my theme that blocked the app) but I used the chat service, and both Lydia and Anivia helped me.
They were both speedy and very helpful!

Thank you both for your support :)

By oli oli
Australia
About 1 month using the app
April 3, 2024

this app works so well and i got awesome service from Esther when i need some things changed.

ExperiMental Designs
United States
6 months using the app
February 20, 2024

I have been using Air Reviews for a while, I love the design of the different widgets that I can place on my store. It's very intuitive, and easy to use, I love the fact that it's not complicated at all. There are numerous functions and options for the reviews, with different customization choices. By the way, I had a small customization request for my store, and Hana from the customer service immediately replied to me in the chat, her colleague Toby was fast to add the customization I requested, the experience was very pleasant. I recommend this review's application and other Avada applications.

KAOSIX
United States
6 months using the app
April 25, 2024

Lydia solved our problem really quickly, instruction was SUPER clear, but I could not understand at first. However, she escalated and give us more clear instruction with pictures and bullet-lists. Which help me A LOT! They are always ready for you to help out, 24/7. Not even small delay.
I wish I could give you guys 100 STARS.

Thank you once again

Le Ciel
United States
3 days using the app