Air Product Reviews App & UGC
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,219)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting credibility and sales through easy collection and display of customer reviews. They value its user-friendly interface and customization options that integrate well with their store's theme. Key features include automated review requests, the ability to import reviews from Amazon, and various display options like pop-ups and carousels. The app is praised for its smooth performance without slowing down website speeds, and exceptional customer support that is proactive and efficient in resolving issues.
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I really liked the app, especially the customer service, Audrey and Raymond thank you very much, it helped me with something that I wouldn't have been able to fix on my own.
I want to praise Tiana from the support team, she is very valuable, fast and efficient, all the best.
Tiana was very helpful in answering all the questions I had. Great customer service!
They helped me immediately and quickly. I would like to thank Mrs. Pamela for her interest.
Loved the customer service experience. Lydia was quick with the answers I required about the app. Thank you so much!
Wonderful and helpful support team. Every time on time and there for you to help with every difficulty you might have!
Air Product Reviews is a great tool to make customers more sure of their purchase. Lots of choices for layout and functionality - and GREAT customer service. Audrey really went out of her way to help me set it all up. Very happy! :)
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and apologize for the unsatisfying experience.
We understand your frustration, and We're sorry that our support process has not met your expectations. Allow me to provide some clarity regarding the timeline of our support interactions:
- On July 16th, you contacted us regarding the display of 4-star reviews first on your product page and inquired if it could be changed to show 5-star reviews first.
- Several hours later on the same day, our support team responded, explaining that our review box supports showing reviews based on dates. We also mentioned that it currently does not support settings to show reviews by rating first. However, we provided a workaround, suggesting that customers on the storefront can select which type of reviews to display first.
Regarding your request to display 5-star reviews first on your product page, we understand that you would like to highlight positive feedback. However, it is important to note that our app is designed to show reviews based on dates to ensure transparency and compliance with Shopify's policies. Automatically showing the highest reviews first can be considered misleading and fraudulent, which goes against Shopify's guidelines.
We sincerely apologize for any inconvenience and misunderstanding that may have occurred. We are constantly working to improve our app and our support services to better meet the needs of our customers.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We value your feedback and are here to help.
Thank you for your understanding and patience.
Best regards,
AirApps Support Team
Avada has been a game-changer for my business! I was struggling to import reviews from a CSV file and had no clue where to start. That’s when Tracy stepped in and saved the day. She was incredibly helpful, edited the file for me, and even handled the entire import process herself. The support I received was beyond my expectations, and I couldn’t be happier with both the platform and the service. Highly recommend Avada and a huge thanks to Tracy for her exceptional assistance!
Hana is the best! She helped me so much, and I did it thanks to her assistance. I was having some difficulties using the app, but Hana guided me through it with ease. You're the best, Hana! Thank you!
Hi Hailey Rose,
We're thrilled to hear that Hana was able to provide you with such amazing assistance! We'll be sure to let her know how much you appreciated her help. 😊 We're so glad you're enjoying the app and that it's been working well for you!