Reviews (241)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and sales with its all-in-one marketing tools, including loyalty rewards, email automation, and smart popups. The seamless Shopify integration and single interface simplify campaign management. Merchants appreciate the extensive features like workflow automation and tailored product recommendations. The customer support team is noted for being responsive and helpful, enhancing user experience and customer retention.
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Still in the testing phase and working on getting everything set up and customized, but so far, this app seems to be great. Rishav and his team have been absolutely phenomenal with the level of technical support and customer service they provide! I'm not a tech-savvy person, but they have been so patient, kind, and understanding, and have been great at understanding my needs to have things set up like I want. AiTrillion is a great app that is backed by an amazing team for technical and customer support!
Thanks for your feedback! 🌟 We're thrilled that AiTrillion is proving helpful during your testing phase. Our team is dedicated to providing top-notch technical support and customer service. We're here for you as you customize the app to your preferences. Your kind words mean a lot to us! 🙌
Amazing support! Thanks so much Reena for answering all of my questions and helping me integrate my Shopify store!
Thank you for the kind words! 😊 We're thrilled to hear that you had an amazing support experience and that all your questions were answered. Happy integrating! 🚀
Great customer service. They helped us a lot. We are very happy to be using this, and our customers are excited about all the loyalty rewards!
Thank you so much for your review 🤩
Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!
Really great module easy to use and lots of helpful function available .Very good staff's service mind.
🙌 Thank you for your kind words! We're delighted that you find our module easy to use and packed with helpful functions. 😊 Our team is dedicated to delivering exceptional service. Feel free to reach out whenever you need assistance. Your success is our priority! 🛍️💼
So far I am really enjoying all the features and easy configuration options as well as the Customer Service! I had a couple questions and was immediately able to speak with Namit for over an hour. He happily answered all my questions and gave me a lot of good information on how to find additional answers to commonly asked questions about setting up an Affiliate program.
Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!
This app is very good than all app , good team and good services ,i like use this app .its really help me a lot
Great support thank you. they were able to provide support quickly and resolved my issue easily. definitely recommend!
Thank you for your kind words! 🌟 We're thrilled you had a great support experience. If you ever need assistance in the future, feel free to reach out. We're here to help! 👍😊
Work about fine and then start asking for credit card details on login for "store ownership verification purposes"
As if.
App has been deleted and will never be trusted
We request you to please give us one chance to understand & explain the query. For the trust, Aitrillion is owned by AAAecommerce Inc, with 10+ various other apps on Shopify, also have 1000+ stores signed up in just the last 60 days. You can read tons of reviews on Shopify by 100's of sellers using it. For your issue specifically, We have a standard way of seller verification of the account. It's mandatory for us to follow industry standards for customer data protection & CAN-SPAM act using the consumer data. Our Ai if detects any anomaly automatically, does ask for store owner verification on the AiTrillion.com account created by anyone. Sometimes the Aitrilion account is created by a web agency doing the website & the owner doesn't know about it. However, we have many ways of verification, like via phone & domain-specific email submission too. Hence, we can solve your issue by various means.
DO NOT USE THIS APP, PLEASE READ MY REVIEW. I used this app for about a month because of the features they have but after setting up and trying the app I found they are behind on basic email features, the triggers for flows is mediocre, trying to create emails with their builder is not as easy as Klaviyo, my customers received a lot of emails because they triggered multiple flows when then should have been removed from one and move to the next flow, their pop ups are not smart and extra basic because it is only a 1 step pop up where they enter their email and they get a generic success step with discount but you can't customize the success step, their rewards and review features are also basic and the design on the front end is also basic and need more customization features. There are a lot more issues but hopefully you get the point. They have a lot of features but each one of their features are lacking so there's not thing they are good at. What made me the most upset was they agreed to a good price which made me switch but then they only gave me enough emails to only send out one campaign and said I had to pay more to send email campaigns which would get the price closer to what I was paying for with Klaviyo so I went back to Klaviyo. Also when I sent a email campaign my spam and bounce rate went up to 6% when I was at 0% on Klaviyo. You get what you pay for but their app is not even worth the time and money to set up and find out all of their faults with the lack of standard features...there is nothing ai about their app. Thanks for reading and trust me you will thank me later.
Hi Tom,
Thanks for writing this review.
First, I will clear every reader that this review is the result of non-acceptance of the bargain Mr. Tom is trying with our team. Please check the screenshot on this link - https://prnt.sc/QXtW9J67kF23
Second, Mr. Tom installed our app second time in 6months. If they are not happy with the app, why do they come back to use it again?
Third, We never mentioned that we are Klaviyo or we provide all the features of Klaviyo at 1/3rd of the price which Mr. Tom is demanding.
Fourth, check the screenshot below, how he is trying the app for 10-10 days and exploring our features. After uninstallation, install it again, just to give the review.
Screenshot- https://prnt.sc/pP1bMUrmp3MH
So this review seems to be influenced by the competitors to make our profile worse.
We provided them a very competitive price and he agreed to it after using it for a month, He denied it and said he did not read the pricing & proposal correctly. If anyone needs this proof, I have that in writing too.
We are going to complain about this store to Shopify as this seems to be a competitor-influenced store and get this removed from Shopify.
For any new or old sellers >>> Try to connect with us by Phone or email before being influenced by this review. It's not true.
Thanks
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This is a wonderful and very powerful app. I find it easy to set-up and use. The help is great. Cannot be happier.
Thank you so much for taking the time to leave us the review! 💖