Reviews (498)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.
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Reena has been very helpful and do provide me with the solutions and offer extra assistance. The apps has been great for our business too.
That's fantastic to hear! 😊 Reena is indeed a valuable part of our team. We're thrilled that our app has been beneficial for your business. If you ever need more assistance or have questions, please don't hesitate to reach out. 🌟👏💼
We have a membership based community and having AiTrillion connected with Shopify let us have different visibility and exclusive offers and pages to our members.
We love it!
Thank you for the great feedback! 🌟 We're thrilled that AiTrillion has enhanced your membership-based community by offering exclusive visibility and offers. We're glad you love it! 😊🚀
Very strong on the technical side and how to set up the system but equally weak on the "Why" side and how to market the module. Don't expect to find any examples as a starting point to modle your efforts after. It is so weak that their support doesn't understand the question.
Wow. I tried several loyalty programms, also the big ones but I wanted one in my own language. AiT just did that. Although it looks very complicated you just need to spend some time on it. We are nowadays used to be in a hurry and quick that you want to move on but remember the best things in life take time...
So easy now to set up and change all text in your own words!! this is wat personalation means and Reena helped me in every step. The customer service is unbelievable!!! nice helpfull people still exsists!!!
We are utilizing AI Trillion's Subscription, Customer Reviews, and Affiliate Marketing modules. We can confidently say that it is extremely comprehensive and more than meets our needs. The significant advantage is the availability of many other modules that we are considering for use. I must emphasize their success in technical support and installation. With AI Trillion, it's all in one place, one application. Thank you, AI Trillion, for providing a solution that has truly impressed us.
It seemed like a great all in one platform and we wanted to make it work, but too much technical problems. We sent two dozen emails in to try and troubleshoot over email it was not successful. They advised us to book a support call, but their support "forgot" about our zoom call 3x. Yeah, they stood us up 3x. Definitely shows where their company values lie. Not for us. It seems like a great concept though, just not a fan of their execution.
We sincerely apologize for the technical issues and lack of timely support you experienced. Your feedback is invaluable, and we're working to improve our services. We regret falling short of your expectations and hope to connect with you and get this sorted.
I request to give us one more chance and looking forward to connect with you.
I recommend this APP to anyone looking for a versatile app that can do anything, but to top it up, they offer the best customer service you can find. I love these guys—best of the best.
Thank you for your enthusiastic recommendation! We're thrilled to hear that you find our app versatile and our customer service exceptional. If you need any further assistance, feel free to reach out anytime.
DO NOT USE THIS APP, PLEASE READ MY REVIEW. I used this app for about a month because of the features they have but after setting up and trying the app I found they are behind on basic email features, the triggers for flows is mediocre, trying to create emails with their builder is not as easy as Klaviyo, my customers received a lot of emails because they triggered multiple flows when then should have been removed from one and move to the next flow, their pop ups are not smart and extra basic because it is only a 1 step pop up where they enter their email and they get a generic success step with discount but you can't customize the success step, their rewards and review features are also basic and the design on the front end is also basic and need more customization features. There are a lot more issues but hopefully you get the point. They have a lot of features but each one of their features are lacking so there's not thing they are good at. What made me the most upset was they agreed to a good price which made me switch but then they only gave me enough emails to only send out one campaign and said I had to pay more to send email campaigns which would get the price closer to what I was paying for with Klaviyo so I went back to Klaviyo. Also when I sent a email campaign my spam and bounce rate went up to 6% when I was at 0% on Klaviyo. You get what you pay for but their app is not even worth the time and money to set up and find out all of their faults with the lack of standard features...there is nothing ai about their app. Thanks for reading and trust me you will thank me later.
Hi Tom,
Thanks for writing this review.
First, I will clear every reader that this review is the result of non-acceptance of the bargain Mr. Tom is trying with our team. Please check the screenshot on this link - https://prnt.sc/QXtW9J67kF23
Second, Mr. Tom installed our app second time in 6months. If they are not happy with the app, why do they come back to use it again?
Third, We never mentioned that we are Klaviyo or we provide all the features of Klaviyo at 1/3rd of the price which Mr. Tom is demanding.
Fourth, check the screenshot below, how he is trying the app for 10-10 days and exploring our features. After uninstallation, install it again, just to give the review.
Screenshot- https://prnt.sc/pP1bMUrmp3MH
So this review seems to be influenced by the competitors to make our profile worse.
We provided them a very competitive price and he agreed to it after using it for a month, He denied it and said he did not read the pricing & proposal correctly. If anyone needs this proof, I have that in writing too.
We are going to complain about this store to Shopify as this seems to be a competitor-influenced store and get this removed from Shopify.
For any new or old sellers >>> Try to connect with us by Phone or email before being influenced by this review. It's not true.
Thanks
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Amazing support! Thanks so much Reena for answering all of my questions and helping me integrate my Shopify store!
Thank you for the kind words! 😊 We're thrilled to hear that you had an amazing support experience and that all your questions were answered. Happy integrating! 🚀
Hritik has been very helppul with our need trying to finde the best solution for our referral program.
Thank you for your feedback! 😊 We're glad to hear that Hritik has been helpful in finding the best solution for your referral program. We're here to support you! 🚀