Reviews (2,266)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, ease of use, and excellent customer support. It offers a free plan, multiple source search, and a streamlined order fulfillment process. The support team is praised for their responsiveness and helpfulness, often providing guides and images. The live chat feature is also commended for quick responses. It's recommended for its ability to help merchants grow their businesses.

July 21, 2022

its very essay to use . and ali order contact center is working so faster other then . they will answer you in a click when you want to get help from them

womenfashions99.com
United Kingdom
5 days using the app
October 3, 2018

I would give this NO stars if I could. Nothing but errors when trying to change variants and import or delete products. Had to push all the unedited products to my store and then there were no variants. Complete waste of time. Customer service is half a day behind so could never get this straightened out. Too bad because I really like Ali Express. I'm deleting this app. Hopefully, they get the bugs worked out but by then my store will be up and running.

Wanda's Warriors
Canada
5 days using the app
January 8, 2019

I used this app to import products, no problem getting started, easy to use. Definitely Recommend!

Watch Junction
United Kingdom
5 days using the app
FireApps replied October 16, 2020

Hi there,

Here's Raymond from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Ali Orders users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Orders.

Also I highly recommend you to check our blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Raymond
Ali Orders - AliExpress Dropship Support Team

December 12, 2022

Ethan is amazing at what he does! very good customer service and very friendly. 100% fiver star service. Answered all my questions and more!

MALO
United Kingdom
5 days using the app
April 29, 2020

Awful app that doesn't work properly, clicking on import buttons with nothing happening and support can't understand English. Have to ask 3 or 4 times so they can get the right canned answer by accident. I'm surprised this even exists on Shopify...

T I A - N O V A
Romania
5 days using the app
FireApps replied May 4, 2020

Hi Radu,

This is Raymond from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

I would like to inform you that reported issue has been fixed, and I am also following up with you via email for a faster response.

Look forward to hearing your reply.

Regards,
Raymond

August 9, 2022

the customer service was excellent. He stayed online with me until I was able to get it working right

Abebe+Booker
United States
5 days using the app
Edited November 4, 2019

I am just at the beginning of using this app, though i see it kind of good to use. Its very easy to add products and the prices that are set are are all good. I have not changed any myself. Thank you. I enjoy it.

stylebeautystore.com
Kenya
5 days using the app
August 25, 2022

Excellent support! I had an issue with one of my orders and the support team made sure that it has been resolved as soon as possible and guided me throughout the process.

Kidz Kompany
United Kingdom
5 days using the app
February 6, 2023

Still learning my way around ecommerce but so far Ciara has been very helpful in smoothing things out for me. Looking forward to my new business venture.

Gift&Tribute
United States
5 days using the app
FireApps replied February 7, 2023

Dear,

Your feedback is appreciated! We are thrilled to have been able to provide the assistance you needed.

Our main focus is to bring the best possible experience for our customers. We are always here to help during your journey with Ali Orders.

Regards,
Ali Orders Team

Edited November 21, 2019

Ali Orders is an alternative to Oberlo. It is possible to download the products in different language. I am giving just 3 stars because after imported the products the price rules can not be applied again. You need to edit it manually. Another point is the auto update of the product price. You need to switch it on for each product manually. If Ali Orders will create these feature then I will give 5 stars.

Dattelpalme-CH
Switzerland
5 days using the app
FireApps replied November 24, 2019

Hi Ali,

Here's Johnson from FireApps Customer Support team, and thanks for your feedback.

First of all, we apologize for this inconvenience but at the moment, those functions are not available.

Besides, we really appreciate your opinions for developing our app in a good way. I am going to bring these ideas to our Business Development to consider in our future release.

If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Have a good day!

Regards,
Johnson