Reviews (2,279)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, ease of use, and excellent customer support. It offers a free plan, multiple source search, and a streamlined order fulfillment process. The support team is praised for their responsiveness and helpfulness, often providing guides and images. The live chat feature is also commended for quick responses. It's recommended for its ability to help merchants grow their businesses.

April 25, 2020

good app. easy to use. this app help you to edit information in each product and help you select the right shipping method to your store.

LastDeal
Canada
3 days using the app
FireApps replied October 15, 2020

Hi there,

I'm Kate from Ali Orders - AliExpress Dropship Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Ali Orders app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Ali Orders.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kate
Ali Orders - AliExpress Dropship Support Team

March 8, 2019

this app was quick and easy to use and very helpful when importing products to my store.
i would recommend

Malorys Place
New Zealand
2 months using the app
April 8, 2019

i love this app so easy and flexible u have a lot of options and choices. i do recommend it . and deserves 5 star rating

Thedivasworld
United States
3 days using the app
FireApps replied October 15, 2020

Hi there,

I'm Kate from Ali Orders - AliExpress Dropship Support Team. Thanks for your positive review.

We hope you have a good experience with Ali Orders app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Ali Orders.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kate
Ali Orders - AliExpress Dropship Support Team

March 7, 2021

EASY TO USE User friendly ...........................................................................................................................

Angel's Gift
Hong Kong SAR
3 days using the app
FireApps replied March 8, 2021

Hi there,

I'm Liam from Ali Orders - AliExpress Dropship Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Ali Orders team and we have been trying our best to develop and improve Ali Orders to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Liam
Ali Orders - AliExpress Dropship Support Team

December 21, 2018

I tried to be patient because this app has potential.

Common and frequent problems:

- Product import issues: some import with $0 pricing, have fun with the clients buying one item for $20 and 47 other items for $0.
- App doesn't update Shopify with tracking numbers automatically. Have fun with 500% more emails from clients asking for an update on tracking information.
- Some orders are completely missed, you won't noticed until you review the orders manually or the client complaints. Have fun knowing you lost money instead of making money, two weeks later.
- If you have oberlo installed forget about it, it will load all the products and orders from oberlo even though you have no ability to do anything with those orders from the aliorder's dashboard, what's the point of this? who is the genius who came up with this idea? But to make things interesting some orders do overlap so for the fun of it I have to double check every single AliOrder orders with Oberlo to make sure there's no overlap and I do not end up shipping out two orders to the same client.

It seems like the Ali Orders app orders is more concerned with trying to steal Oberlo clients to their platform than providing a working product that caters to their client needs.

I do see them trying to improve the app and make improvements but in my opinion they should have not launched the app if the basic functionalities don't work.

Cozzoo
United States
2 months using the app
February 13, 2019

It works very well. Excelent, it surprises me. I would like to be able to add more than 200 articles to my list of products, but it will not leave me. That is my only complaint. Thank you, you are doing a wonderful job.

ConradoStyle
Dominican Republic
3 days using the app
FireApps replied October 15, 2020

Hi there,

This is Andy from Ali Orders - AliExpress Dropship Support Team. We are glad that you have had a great experience with our support when using Ali Orders. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips to have your business getting better and better.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andy
Ali Orders - AliExpress Dropship Support Team

September 24, 2018

Awesome app. Highly Recommended! Easy to use and with only 1 click any product can be imported. Must for every shopify store.

7Sportgears
Pakistan
3 days using the app
FireApps replied October 16, 2020

Hi there,

This is Andy from Ali Orders - AliExpress Dropship Support Team. We are glad that you have had a great experience with our support when using Ali Orders. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips to have your business getting better and better.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andy
Ali Orders - AliExpress Dropship Support Team

November 24, 2022

This is amazing app to use and support lady was super help full. WIll definitely be happy to forward on to a friend to try out too.

Texxhwear
Australia
3 days using the app
March 15, 2023

Lily helped me a lot with a issue on my account she gave me a lot of wonderful tips and tricks. i was really impressed by the professionalism and expertise of the support agent she listened carefully to my problem and provided clear and concise solution! Thanks a lot Lily

Amaou Ltd
United Kingdom
3 days using the app
Edited April 18, 2022

Unfortunately, the product cannot be transferred from the category page of the application. I have not been able to transfer products for more than 1 week

REXGOLL
United States
2 months using the app
FireApps replied March 22, 2022

Hi CHILMI,

Here's Brian and we sincerely apologize for the inconvenience caused.

First of all, we're so sorry for late response. Secondly, the error when pushing your products from our app to Shopify, it's because of synchronization system between Ali Order and Shopify, I have seen it's now working fine.

You are having an active chat with my colleague, please let them know if you need further support.

Regards,
Brian
Ali Orders - AliExpress Dropship Support Team