Reviews (2,282)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, ease of use, and excellent customer support. It offers a free plan, multiple source search, and a streamlined order fulfillment process. The support team is praised for their responsiveness and helpfulness, often providing guides and images. The live chat feature is also commended for quick responses. It's recommended for its ability to help merchants grow their businesses.

April 17, 2023

The advantages include lower startup costs, no need to hold inventory, and the ability to offer a wide range of products to customers. good app.
All is clear and awesome support.
TNX.

KLAMRA
Israel
3 days using the app
March 13, 2023

I needed help with an order that I screwed up and got Leo- he was helpful, fast answers and perfect assistance. Great experience!

Dorothea's Closet Vintage
United States
3 days using the app
December 5, 2022

Although the shipping portion didn't work as expected, Vincent helped me troubleshoot the problem. I would expect that the app takes care of the shipping location based on where my customer is ordering from rather than expecting me to do it.

The Zoomii
Canada
3 months using the app
Edited November 11, 2018

Amazing app, ordering from Aliexpress is easy now!!!! Highly recommend, saves me so much time in ordering.

Venummarketplace
Australia
2 months using the app
April 13, 2023

einfach mega Schnell ist immer angenehm und will helfen, sogar einen Live-Chat zu haben, der alle Empfehlungen nutzen kann

Olius
Austria
3 days using the app
February 22, 2019

Really simple to use, just wish it could be better.

Sweet Rose Fashion
United States
2 months using the app
June 19, 2023

Waited for more than 5 hours for recieving the verification mail.. and contacted the help team many times with no reply

Filopa Store
Egypt
3 months using the app
FireApps replied June 19, 2023

Hi! This is Ryth from the Ali Orders team.

Thank you for submitting a review for our app, and sorry for the unwanted experience.

Here at Ali Orders we always try our best to deliver the best experience possible for all of our customers. Hopefully, we will hear back from you so that we can offer the support that you deserve, along with some useful tips and knowledge for your dropshipping business.

Thank you for giving us a chance and we wish you all the best!

September 23, 2019

I have used this app to import items to my store. I like the way the app integrates the shipping charge into the product price automatically and adjusts the final price to include the shipping cost for the customer.

L & M Kee
United States
3 days using the app
FireApps replied October 15, 2020

Hi there,

This is Petey from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Orders users like you.

Along with Ali Orders, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Petey
Ali Orders - AliExpress Dropship Support Team

February 8, 2023

Molto utile, l'assistenza segue in ogni passo, valido. Molto semplice da usare e comodo per effettuare dropshipping

CT Solutions
Italy
2 months using the app
September 21, 2019

The worst app I have ever used. The support for the app is terrible. Orders I placed for my customer were sent to wrong address. I set the "shipping from origin" to USA, However, when my customer ordered, even though the order showed shipping from USA, it was shipping from China. Do not use this app.

ShopDeally
United States
3 months using the app
FireApps replied September 21, 2019

Hi there,

This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met.

Firstly, I did check from our chat system, and found that Petey provided explanation to you in a previous chat that our Ali Orders app can only help you fulfill the information on AliExpress (AE) -> order the item for you, then sync the information from AE to Ali Orders app (and your Shopify store as well). That means our Ali Orders app could not manage about the shipping matter. It belongs to your AE's supplier, and out of our support scope.

Besides, since you did re-install our app, please feel free to contact us if you have any further concerns on this.

Thank you for your understanding.

Regards,
Lynn