Reviews (522)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its high-quality products, exceptional customer service, and seamless Shopify integration. They appreciate the soft fabrics, vibrant prints, and user-friendly interface that simplifies product customization and store management. The app offers extensive customization options like private labels, enhancing brand identity. The support team is responsive, often providing personalized assistance through direct calls and video chats. Although there are some reports of shipping delays, most merchants confirm the reliability of the 7-10 business days turnaround time. The platform also offers educational resources that help merchants maximize app usage and grow their businesses, leading to increased business growth and customer satisfaction.
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I paid to have a private label; however, this company does not deliver on their promises. You cannot get answers through their customer service or their owner. They just have excuses and no solutions. (the owner answers specific questions about order issues by saying, "sorry, the POD business is just not perfect"). I am not looking for perfection, just a little visibility, and support when things do not go right. A promising company, but they just do not have it together to support other businesses. I am constantly having to approve substitutions, follow up on delivery timelines, and even ask if something is ever going to be sent out. They are way overwhelmed and are not doing anything about it that makes a difference to your end customer. I get angry customers directed at me, and I have no answers because I cannot get the owner to give me solutions. They have 6 complaints with the BBB and are not accredited. Do your own research. https://www.bbb.org/us/ca/los-angeles/profile/clothing/apliiq-inc-1216-567722
Hi Shelly,
Thanks for the great feedback.
I am so sorry you are selling joggers that are currently out of stock, as we have indicated a few times via customer support.
We don't carry stock in every product at our facility and we rely on manufacturer's and distributors in certain scenarios.
When out of stock issues happen, we email our partners and let them know with recommended substitutions.
Since you are aware of this situation, you may want to stop selling those products in your store. If you continue to sell them, you will certainly have to work with your customers about how best to proceed.
My deepest apologies, but when these situations happen, we can cancel those products, substitute them, or wait for the items to be back in stock. Unfortunately, we cannot fulfill products that aren't currently in stock.
Also, we don't use the BBB, instead we ask customers to reach out to us directly so we can work to resolve any issues, like most other POD companies. ;-)
https://www.bbb.org/us/ca/chatsworth/profile/printers/printful-1216-703448
Keep spreading positive vibes & stay human,
-Ian
Peter Lamb is a great customer service rep, he is on top of his game answering my questions and offer solutions as well.
I used this company to start my first online store. I literally found out about them on YouTube watched a couple videos and my store was up and running in under 50 days. I love how easy it is to navigate the site, the customer service is very good and responsive! The only thing I can think of improving is a bigger selection of apparel to choose from for different seasons.
Kim was so helpful today, so far my experience with them has been positive and I reached to many clothing companies, especially in my country and Apliiq has been the most positive.
Peter and Kim and the rest of the team are absolutely amazing. This is the true definition of a partnership. Their customer service team has been extremely helpful with the launch of our store. They are patient, caring, compassionate, and understanding. They have an outstanding selection of products. I cannot even begin to explain how exceptional their app and customer service is when you're working with them. I would definitely say that they've built our trust while launching a clothing line during a pandemic and we look forward to building a deeper relationship over time.
Slow service & never any communication. I have 3 orders that are all more than 30 days old, I have sent 7 (yes SEVEN) messages and have yet to receive a response to ONE. Every order that I have keeps getting pushed back. This is not a partnership, but a business that takes your money and hides. I have removed all of their products from our website and would recommend that anyone thinking of using them, look for alternative providers.
This review was left during the height of the pandemic during an eCommerce crunch and is not representative of how Apliiq does business.
I contacted the support team of this terrible service !!! One of the employees started the correspondence with insults! He thought that I would not understand the meaning of this word. He called me a bastard! They do not fulfill the orders I paid for! I have been waiting for 3 months! I have screenshots of the correspondence with this * employee *. I will never use your service again! You are terrible! Because of you, I have a bad feedback as buyers did not receive orders!
This review was left at the height of the pandemic and is not representative of how Apliiq does business.
DO YOU WANT A SUCCESSFUL CLOTHING BUSINESS? USE THESE GUYS!!!! OMG, they exceeded my expectations by sooooo much! I have custom woven labels and the most detailed embroidery pathces. they have a line of clothes which are AMAZING for streetwear brands such as mine.
Thank you so much for the AMAZING review, we are happy to support and be apart of your clothing line.
I was so excited when I saw that they had the options for pocket shirts, hoodie liners, custom branding, and the fact that they had a timeline attached to each order..... AAAAAAAND after many many days of transferring all my products to them everything basically fell apart. Nothing is being delivered, over 2 months for something to even get shipped!!! I lost so much money and customers and my brand was hurt because of this... no answers from their team that was relevant, just random "we're doing our best"nothing practical at all! no timeline on when the issue will be fixed, and rude team!!!!!! I switched all the orders into a different provider, and the difference is insane! I don't care about selling pocket t-shirts anymore if all ill get is bad reputation. This was the most stressful time of my business, and all caused by them. DO NOT INSTALL!
This review was at the height of the pandemic and is not representative of how Apliiq works today.
The app is pretty intuitive and the support team is great. Pete L. was able to assist me with some tweaks to our designs and the order fulfillment has been painless thus far.