Appointment Booking App ointo , 586 reviews

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
    568
  • 3% of ratings are 4 stars
    15
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable and easy-to-use appointment booking features. It's praised for its seamless integration with Shopify and other systems like Google Calendar and POS. Many appreciate the ability to set specific dates and times, block dates, and send appointment reminders. The support team is frequently commended for their quick responses and willingness to add requested features. This app is particularly beneficial for service-based businesses, allowing for a "Book Now" option and easy appointment changes or cancellations.

September 22, 2021

Great support. Great service. However, the app claims to be suitable for Shopify POS and this is not the case for physical stores or omni channel use. For example, they have a POS grid tile to create a booking on-site. Now imagine a customer is in front of a team member needing to book a follow-up appointment. In the Shopify admin, a range of unavailable dates are blocked plus a few appointments are on the books. Unfortunately, these unavailable dates and booked time slots do not display in Shopify POS version. As a matter of fact, it shows all time slots as available which is ludicrous. This is a huge problem because if a guest/customer is in front of us and needs to book while in the physical store, we are not able to see what's truly available and end up over-booking which is not good customer service. So they need to fix this immediately. Second, for business that have a physical presence, Google now has Google Reserve where the API of this app could be made available as a Google Partner. This will allow direct booking functionality built into the business' Google profile. I believe Appointo should look into adding this feature. Thank you very much and look forward to the updates sooner rather than later.

KOKOBÉRNA
United States
5 months using the app
1
1