Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, diverse reward features, and seamless integration. They note its effectiveness in boosting customer engagement and loyalty, with some reporting increased customer lifetime value. The app's competitive pricing, responsive updates, and easy migration process are also praised. Merchants commend the support team's quick responses and dedication to customer satisfaction. Some highlight the app's ability to automate loyalty program tasks.

March 28, 2024

This app is amazing! The developers have thought of everything and the killer feature for me was the built-in Build-A-Box functionality. Their team handled all the migration from my previous subscription app - completely free of charge - and all my endless queries, as well as helping to customize my widget and site settings and UX. The price is a fraction of the competition as there are no usage charges. And did I mention how awesome the entire customer support team are? They are available 24/7 and respond within minutes! Don't waste your time, money or stress - if you're thinking about a subscription app, please do yourself a favour and try this one first.

Reimagine Co
Canada
13 days using the app
Appstle Inc. replied March 30, 2024

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

February 22, 2024

The Appstle Loyalty & Bundles have exceeded my expectations! With this app, I can engage my customers with loyalty programs and bundled offers in a new way. Its user-friendly interface and seamless navigation impressed me right away. The commitment to customer support that Appstle offers sets it apart. Support is responsive and responds to inquiries and concerns promptly. They know what they are doing and how to communicate effectively.

Omiana Beauty
United States
4 months using the app
Appstle Inc. replied February 23, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

Edited April 11, 2024

UPDATE - April 11: My initial review was 5 stars as I was impressed with all the functionalities. Support had been a bit slow, but they had been able to help me with my initial questions. However as time went on, I realized there were a few serious problems that I needed help with. The first was that some customers could not see their points in their profile, even though we could see them on the back end. It was eventually resolved, but it took weeks. I initially brought it up on March 22, and kept being passed off to different people who would join the chat and ask me to reexplain the complicated scenario that was already detailed in all the previous chats. Frustrated, I asked to jump on a call with Hussain on April 1 and thankfully, the issue was resolved the next day. However during the call, I reminded him of another issue I had brought up on March 22 - one of the reasons I switched to Appstle is because they allow you to sync rewards program information to Klaviyo. The info is there for some customers, but it is missing for thousands of other customers. I discussed this with Hussain on the call, and he asked me to follow up with him via email and seemed to not want to discuss on the call. I have been following up ever since - via email, through the chat. Each time being told someone will help me in a few hours. Now I'm getting a message that support will be slower due to Eid celebrations, which I understand, but this should have been resolved long ago - it's now been almost 3 weeks.

So if you are looking for a rewards program and just want to stick to the more basic functionality, this may work for you. But if you were thinking of switching to benefit from some of the more advanced functions and integrations, all I can say is that it has not been smooth sailing for me.
I will update my review if anything changes.

*****
I'm really impressed with all the functionalities in this app! I migrated over from Smile.io and was glad to see that many of the functionalities I would have had to pay quite a bit for there were included with Appstle Loyalty. I'm still tweaking and getting everything looking the way I want, but there is a lot of flexibility, and support has been great to help me with all my questions and even implement some new functionalities for me.

Eclair Lips
Canada
2 months using the app
Appstle Inc. replied March 22, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

April 13, 2024

This app is so easy to setup and use. There are lots of informative videos that walk you through the process and they have a team of support specialists that really worked with me to get all my customers from my previous loyalty app transferred to this app so they could keep all their points.

Any questions you have, they are right there answering them. Probably the smoothest transition I've ever had with any app. Thank you to support staff and the migration team for getting me on track!

Karmic Konnection Inc
United States
9 days using the app
Appstle Inc. replied April 14, 2024

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

Edited April 7, 2024

Great Customer Support! They helped me modify and change the app code to create a perfect match our company branding! The app allows for great custom rewards if used in creative ways.

AFLOAT
United States
About 1 month using the app
Appstle Inc. replied March 9, 2024

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

February 20, 2024

If there where 15 stars, I would select all 15! This team of professional experts. is very dedicated and did such a good job of installing my Loyalty system. Which I must say works Top notch! Nancy who led me through the installation, is not only very Knowledgeable but dedicated to provide complete customer satisfaction - well done - the team as a whole got the system up and running in time. Beyond the call of duty! I can highly recommend the loyalty app and the team to anyone seeking a top loyalty program! Franz AbsoluteSkin

AbsoluteSkin
South Africa
22 days using the app
Appstle Inc. replied February 22, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

February 22, 2024

I am thrilled with this app– it has truly elevated our customer shopping experience. The seamless integration and user-friendly interface make earning and redeeming rewards a breeze. I love the diverse range of rewards available, from exclusive discounts to special offers tailored. Kudos to the developers for creating an app that adds so much value to our customer's every purchase!

Confetti Gifts
India
3 months using the app
Appstle Inc. replied February 23, 2024

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

March 30, 2024

We use Appstle Subscriptions and have had an excellent experience. When looking to migrate to a new rewards program from Smile, we found Appstle Loyalty and Rewards. Knowing that we'd receive the same level of superb customer support, it was a no brainer to us which program to choose. They quickly respond to our questions and go above and beyond to find solutions to any issues that arise. The migration process was so simple and required little to no effort on my part. Easiest 5 stars I've ever given!

Gingiber
United States
10 days using the app
Appstle Inc. replied March 31, 2024

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

April 24, 2024

We've been through the ringer with a couple of the well known entities in the loyalty space. After being tired of constantly feeling like we were getting gauged on price and then being provided with lackluster support, we gave Appstle a try and WOW! I am so glad we did. So far, the price is more than fair and the support is unbelievable. We've needed a little help getting familiar with the app, setting up our program and moving existing points over form another platform. The team at Appstle has responded immediately to every request and gone above and beyond to help us even with the little things. Very happy customer here.

The Christmas Light Emporium
United States
4 days using the app
Appstle Inc. replied April 25, 2024

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

April 22, 2024

Mona was an amazing assistant :) Also any time I had any complication this team helped me really fast.

Slide Campus
Germany
2 months using the app
Appstle Inc. replied April 23, 2024

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)