Appstle℠ Loyalty & Rewards

Excellent App. I already use Appstle subscriptions so though would try the loyalty app. its really intuitive and i know its going to increase the lifetime value of my customers. Appstle customer support is always 10/10 also

At first look, I was excited about this app. Unfortunately, there have been issues. First, the migration of our loyalty list did not work and they told me I didn't do it. (I did, it said it was in progress and that it would take time, but it never happened). Then they said they would do it for me so I sent them the list. It took them days to get around to it, while I had to tell customers their points were temporarily unavailable. When they finally did get it done, they applied the total earned points over all time as the available points, exposing our company to significant potential losses. They said they're going to fix it, but I'm helpless unless I choose to just abandon this app, which I'm about an hour away from doing unless they get this fixed. As of my experience so far, I would caution anyone considering this app. I may change my opinion over time and if they get this resolved right away, but this could cost our company significantly.

It's "ok". Two problems we came across:

(1) We signed up for a trial based on Appstle website stating that it has Store Credit as a feature (see their pricing matrix). It doesn't.

(2) We wanted to automatically award points when a customer signs up for the loyalty program. Problem is, this doesn't happen when the user is already a customer. It ONLY awards points when the person is new entirely (not a customer). 99% of our loyalty program signups are AFTER the first sale takes place, so this feature doesn't work for us. Customer support regard this as "expected behavior". I don't. So we're going with another loyalty app.

DOES NOT WORK WITH SHOPIFY POINT OF SALE.
Very low functionality. I have no issue with a simple app, but if it won't do the ONE thing it's supposed to do, what is the point?

*Update* - This app responded to my original review by stating that my business is and my review are fake. Neither could be further from the truth. My business is very much real. I used the Appstle app for all of three days - when it was discovered that app, while it does collect points for customer purchases in store , the customers can not use or see those points in store. Rewards points can only be spent for online purchases. As a brick & mortar location - this does not work for us.

Just started using it, so still early. Looks very promising. So far customer support has been exceptional.

For a free app, the functionality is very rich. I'm in the process of migrating from another ecommerce platform (Ecwid) to Shopify and the Appstle product suite (Loyalty & Rewards, and Subscriptons) is very solid. Technical support is via chat/email and is almost instant despite me raising requests at strange times of the day.
The techs are super helpful and knowledgeable about their product.
You could do a lot worse than choose Appstle products for your Shopify store.

Just downloaded the app, picked Appstle because they also manage my subscription app. I have been very pleased with both so far. Chatted in with Prarthana to get some customizations changed and she was perfect. Took care of my needs quickly and efficiently. I can't wait to see how both these apps will help my business continue to grow!

Absolute trash app. Had a very simple issue with the loyalty button not working/displaying (opening) properly. I set everything up the night before and it was all working correctly. Next day it had changed location on my website and totally stopped working.

I asked for help to find out what was going on and the best they could come up with was asking for access to the backend of my website. HUGE red flag right there. I refused and deleted the app. There was nothing wrong with my website. 2 days after I deleted the app, I get an email from CS saying the app was fixed without needing access to my website. Again HUGE red flag. Do not use this useless app.

They wasted 3 hours of my time during the set up, I emailed over 1,000 customers to let them know about the loyalty program and the next day it was broke. My time is very valuable and so are my customers time. 100% waste my time garbage app in my opinion.

I had an amazing experience with this team! The support team is beyond fantastic—quick to respond, easy to talk to, and always eager to help. They handle everything with such efficiency, getting things done as soon as possible, and they’re so thorough about confirming all the details to ensure everything is accurate.

A special shoutout to Taylor, who helped me out today. Taylor was so patient and ensured every change was perfect! It's rare to come across such attentive and helpful support, and I truly appreciate it.