Reviews (52)

Overall rating
4.2
Counts per rating level
  • 83% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
January 18, 2024

Attentive works great for our team! They are trend setters and always are on the forefront of innovation in terms of proprietary features. Their support team is also amazing.

Nectar Clothing
United States
Over 1 year using the app
Attentive replied August 26, 2024

Thank you for your wonderful feedback! We're excited to hear that Attentive works great for your team and that you appreciate our commitment to innovation and proprietary ...

May 20, 2021

Love the deep integration with Shopify attentive has built, we are segmenting and sending better than ever!

Chicago Music Exchange
United States
Over 1 year using the app
Edited May 20, 2021

Attentive has quickly become an integral part of our marketing-generated revenue (roughly half of our revenue generated from email). We asked our ESP if SMS was cannibalizing our email leads and surprisingly, our account manager told us that SMS did NOT affect our revenue from emails, if anything, it's boosting it (more eyes, more touchpoints, not as invasive). If you have not considered SMS ...

Passion Planner
United States
Over 1 year using the app
May 27, 2021

Attentive has been a game-changer! The interface is so easy to use, the resources are insightful, and their customer support is the best part - their white-glove team and our own account manager are there to help with everything along the way. We only wish we would have brought Attentive on sooner!

Keep Nature Wild
United States
About 1 year using the app
Edited May 19, 2021

Great service! My account rep is very responsive and helpful. The platform is robust and they keep innovating. I like the automated flows you can set up and the reporting is really easy to read. If you use Klaviyo it's similar to that for flows and will feel easy to use.

Sienna Naturals
United States
About 1 year using the app
November 19, 2022

Exceptional White Glove service - professional, patient, knowledgeable and timely. I also like the automated journeys, sign-ups and SMS message. Easy to you!

King's Cross Bookstore
United States
11 months using the app
May 20, 2021

We love Attentive and would recommend it to anyone looking to scale the SMS/MMS program. The support is incredible.

Legacybox
United States
9 months using the app
May 24, 2021

The interface is very user friendly and the support the attentive team provides is incredible. Really great app for anybody looking to scale their SMS marketing.

Eva NYC
United States
7 months using the app
October 4, 2023

If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke.

Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get ...

Common Good
United States
Over 2 years using the app
Attentive replied October 14, 2024

We’re truly sorry for the frustration you’ve faced, and we take your feedback very seriously. The issues you’ve described with data handling, design functionality, and ...

January 16, 2024

As a platform it has been excellent in executing our marketing messages out to users. It also has robust segmentation possibilities and provides quality reports/data for us to review. One fall back is the integration segmentations can have issues.

FIJI Water
United States
Almost 3 years using the app
Attentive replied August 26, 2024

Thank you for your feedback! We're glad to hear that Attentive has been excellent in executing your marketing messages and that you find our segmentation capabilities and ...