Reviews (172)

Overall rating
4.4
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify, enhancing the shipping process by providing real-time rates and options for both domestic and international shipping. It's noted for its cost-effectiveness and efficiency, particularly benefiting small businesses and single parents. Key features include label printing and manifest creation, which simplify logistics. The app is reliable with minimal downtime, and the customer support is praised for being responsive and helpful, available even on weekends. Merchants describe it as essential for efficient shipping operations, highlighting its ease of use and comprehensive functionalities.

November 29, 2019

These guys are great to work with. Super fast response to a rating glitch including a phone call within a few minutes of me logging an issue. Outstanding communication, issue resolved sameday. The promptness and communication these guys gave me was second to none, really wow:)
Thank you so much to Australia Post and the Addition team.

Earth Inspired Creations
Australia
10 months using the app
October 7, 2019

This app is amazing.
The support from Addition support is fantastic, he is so easy to talk to and so efficient.
I have never had an issue that he couldn't fix. This app does everything for my business, it calculates all the shipping prices for my customers and even applies my Aus Post Discount automatically.
It's seamless, and so easy to operate. It's worth every cent.
Thank you Addition support for being SO reliable and for helping me so much.

Truly Amor
Australia
10 months using the app
October 17, 2023

Automatic integration works wonders for us. Incredibly helpful support team.

Minimum Skincare
Australia
10 months using the app
May 23, 2020

Bloody good app. If you're using Aus Post to ship domestic or international then this is the perfect solution. It will save you a lot of time and pain. If anything doesnt work, use the support function to send a message. I raised two support tickets as I got stuck and received a response back within minutes. Great app 10/10

GLASSGUARD
Australia
9 months using the app
August 17, 2020

I've just recently started using this App. Overall it was set out well, and the video tutorials for set out were extremely helpful.

But what's impressed me most was the support and speed in which a response and solution was offered by Addition support once i emailed with an issue. I had a small issue with Shipping cost conversions from US dollars to Australian. Emailed support line thinking it might take 24 hours to get a response, but within 5 mins I had an answer and the problem solved... As a small business owner i am grateful for that!

Zann thank you!

palmsundaysco
United States
9 months using the app
Edited April 29, 2019

This is the best app I've ever used. Addition support provides outstanding customer service & advice. If you need support and lodge a support request, you'll get a response and phone call within minutes. Thank you so much.

Très Chic Shave Kit
Australia
9 months using the app
May 3, 2023

I use this app across 4 stores for roughly 2 years and has been smooth sailing!!
Support team are great - they know their stuff, and questions and email are answered. Will be using them again in my next couple store and would HIGHLY recommend!

Family Of League
Australia
9 months using the app
February 18, 2015

So easy to set up, saving me time and money already - especially with all the Australia Post parcel post charge changes! Enquired about this app about a year ago and received excellent support. We love it at www.babygiftworks.com.au

Baby Gift Works
Australia
8 months using the app
March 24, 2020

This app makes organising shipping in Australia super easy.

The support team is also fantastic, super-fast, and they care.

Thanks guys!

Australian Face Masks
Australia
8 months using the app
July 10, 2020

A great app! Addition support is the best, he's helped me so much getting my shipping working. Even gave me a phone call to help explain some things to me. Brilliant! Recommend this to anyone wanting their shipping to work more effectively in their shop.

Miss Molly's Toys
Australia
7 months using the app