Overall rating
4.4
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient, user-friendly interface and cost-effectiveness. They value its automatic integration and real-time shipping rates. The app's ability to handle large order volumes and automate shipping rules based on weight is also praised. Merchants frequently commend the responsive and helpful customer support. The app's capability to manage international shipping is also noted, making it a reliable choice for those shipping products overseas.

January 9, 2019

All Aussie shops NEED this app! So happy I found it. It does exactly what I needed for auto shipping calculations. Absolutely AMAZING customer support! Completely personalised and very helpful.

Possum & Pear
Australia
3 months using the app
June 4, 2018

Addition support went out of his way to help us, gave us great advice and even implemented the solution himself. Responded to messages pretty much instantly. Very happy.

Earl Co
Australia
3 months using the app
January 28, 2019

Great app and great customer service and support. Really recommend. Any size of business can use it. Thanks!

Let's Wrap it
Australia
3 months using the app
June 26, 2018

I would say this is the probably the most useful app you can use if you ran an e-commerce store in Australia. Easily helps you open your store up for international sales by automatically calculating international shipping options. Also helps my customers choose express shipping options. Highly recommended

Pixelcrib
Australia
3 months using the app
October 29, 2021

Addition has been a life saver in streamlining the customer checkout, and order fulfillment process. Many apps out there have super overwhelming interfaces, and many areas to click through, whereas this app takes all the parts you really need, and puts it into one super easy to navigate workflow. The customer service provided here is also second to none... quick and responsive, and able to overcome problems with ease! They helped me with the setup process and I can't give enough credit to how helpful they were the whole way through. There are still some features yet to come which will certainly help with organising things from the users side such as profiles and import/exporting tables, as for now it's pretty straightforward (which isn't necessarily a bad thing) so that will be very appreciated and basically make this a no-brainer app for anyone wanting to implement shopify and Australia Post. Keep up the great work guys.

GSL Fab Pty Ltd | Online Orders
Australia
3 months using the app
August 7, 2014

I was so impressed by Zahn's service! I emailed him at 10.30 pm one night not expecting a response at such a weird hour, and he pointed out where I'd erred then and there. App does exactly what we need.

STYLE CAPITAL
Australia
3 months using the app
July 13, 2021

OK - this app has just changed my world..! It is literally saving our business hours in fulfilment, and removing the room for error that was there with a lot of our previously manual processes. Onboarding and support very customised and super helpful. 100% recommend

Her Hands
Australia
3 months using the app
January 25, 2023

I can honestly say that the local Australian agent, Laura, has done nothing but try to assist me with every request. I tried this app a couple of years ago and deleted it due to it being a little glitchy, but reloaded under a different store because of its five-star reviews. I'm not going to suggest that it's an necessarily easy platform to navigate on the first viewing, but once it's set up correctly with the help of the team, it will save you an abundance of time. Stick with it, reach out to Laura, and get the job done. Tim

Peptide Warehouse
Australia
2 months using the app
October 23, 2017

Amazing support from Addition support who went out of his way to resolve our issue.

The app is working well and we are excited to be able to offer this service to our customers.

Taralinga Olive Oil
Australia
2 months using the app
July 10, 2019

The team from Addition provided detailed and fast support for this Shopify App.

I recall reading all the positive reviews on this App so we were looking forward to a positive experience as shipping in an ecommerce store can be a headache. Well we had just a few questions, or maybe a lot of questions and they were very patient and answered every one. All is working well and even after a few months, they continue to offer the same good support at no additional charge.

This app is highly recommended.

The Blue Bowerbird
Australia
2 months using the app