Reviews (172)

Overall rating
4.4
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify, enhancing the shipping process by providing real-time rates and options for both domestic and international shipping. It's noted for its cost-effectiveness and efficiency, particularly benefiting small businesses and single parents. Key features include label printing and manifest creation, which simplify logistics. The app is reliable with minimal downtime, and the customer support is praised for being responsive and helpful, available even on weekends. Merchants describe it as essential for efficient shipping operations, highlighting its ease of use and comprehensive functionalities.

Edited July 15, 2017

Our store www.blitzsports.com.au needed shipping help, Shopify really doesn't handle weights of large items. Addition support was a dream to work with. What a legend! Fixed all our issues and we even spoke on the phone about setup, which most companies wouldn't do for $100 a month let alone $10 a month. WORTH EVERY PENNY. Ask about the Interparcel and dimensions apps. They're worth the money too!

Blitz Sports
Australia
4 months using the app
May 14, 2018

Was unsure how to set up free shipping within my city, contacted Addition support support and recieved assistance litterally 2 minutes later. Fantastic support and application, highly reccomended.

Theorymerch
Australia
4 months using the app
August 6, 2022

Never in my whole life have I experienced customer service as good as Addition. They are so quick to respond, patient, and so helpful, and it is highly appreciated. I never ever write reviews so trust me when I say that this is 110% worth every cent, and makes checkout so much easier.

Four Elevens
Australia
3 months using the app
April 21, 2016

Addition support is quick to reply and super helpful. Great App. Definitely recommend.

Gmarley
Australia
3 months using the app
January 9, 2019

All Aussie shops NEED this app! So happy I found it. It does exactly what I needed for auto shipping calculations. Absolutely AMAZING customer support! Completely personalised and very helpful.

Possum & Pear
Australia
3 months using the app
June 4, 2018

Addition support went out of his way to help us, gave us great advice and even implemented the solution himself. Responded to messages pretty much instantly. Very happy.

Earl Co
Australia
3 months using the app
January 28, 2019

Great app and great customer service and support. Really recommend. Any size of business can use it. Thanks!

Let's Wrap it
Australia
3 months using the app
June 26, 2018

I would say this is the probably the most useful app you can use if you ran an e-commerce store in Australia. Easily helps you open your store up for international sales by automatically calculating international shipping options. Also helps my customers choose express shipping options. Highly recommended

Pixelcrib
Australia
3 months using the app
October 29, 2021

Addition has been a life saver in streamlining the customer checkout, and order fulfillment process. Many apps out there have super overwhelming interfaces, and many areas to click through, whereas this app takes all the parts you really need, and puts it into one super easy to navigate workflow. The customer service provided here is also second to none... quick and responsive, and able to overcome problems with ease! They helped me with the setup process and I can't give enough credit to how helpful they were the whole way through. There are still some features yet to come which will certainly help with organising things from the users side such as profiles and import/exporting tables, as for now it's pretty straightforward (which isn't necessarily a bad thing) so that will be very appreciated and basically make this a no-brainer app for anyone wanting to implement shopify and Australia Post. Keep up the great work guys.

GSL Fab Pty Ltd | Online Orders
Australia
3 months using the app
August 7, 2014

I was so impressed by Zahn's service! I emailed him at 10.30 pm one night not expecting a response at such a weird hour, and he pointed out where I'd erred then and there. App does exactly what we need.

STYLE CAPITAL
Australia
3 months using the app