Reviews (196)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to handle complex discount scenarios, such as applying discounts to the highest-priced item and offering tiered discounts. It supports promotional activities like flash sales and shows savings directly in the cart, enhancing customer satisfaction and boosting conversions. The app integrates well with existing setups, offers customization options, and operates reliably without constant oversight. Excellent customer support and educational resources further enhance its appeal.
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the support I got today from Ron was 10 star. He is patient, explains possibilities and helps you setup.
The app is a bit clunky. It is good for what you pay however, requires work from store owner or tech person.
Give the app a try.
Hey BY BRIAN and team!
Thanks for the honest feedback! We're thrilled to hear Ron delivered top-tier support and got you set up smoothly. While the app may take a bit of hands-on effort, we’re always working to improve usability and streamline the experience.
Please let us know if you need any help!
Great app for all the more detailed discounts you want to activate on your website.
Customer service is amazing too, the time difference between the US and Aus can be quite challenging at times though, 24 hour support would be amazing to have one day.
Hi there Elusive Plants and team!
Thanks so much for the great feedback! We're glad the app’s discount features are working well for you. Really appreciate your note on support hours, and expanding coverage is something we’re actively exploring to better support merchants globally.
Please feel free to reach out if you need help with anything else!
This is the only app I've found that will give percent off discount to highest priced item in a cart. It is a bit difficult to get the discount or promo settings just right, but their help desk is very helpful in resolving any questions.
Hey there Snapdoodle Toys & Games!
Thank you so much for taking the time to share your experience! We appreciate your feedback, we'll do our best to improve our app and make creating discounts easier.
If you need help with anything else, you know where to reach us!
Best plugin for discounts (I tried them all). Has the most features and functionality. UI/UX could be improved, but support was very helpful when I was having issues finding what I wanted to do.
Hey there Rieker Shoe Canada!
Thank you for your thoughtful review! We're delighted to hear that you found our discount plugin to be the best in terms of features and functionality. We appreciate your feedback on the UI/UX and are always looking for ways to improve.
If you need help with anything else, you know where to reach us!
This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave the customer 0% discount. Everything was just random. Stay away. This app is full of bugs and issues.
Thanks for taking the time to post that. It was painful for me to read, but it seems a fair assessment of your issues. I'm so sorry about your experience with us so far.
I realize it feels like we weren't doing anything to help with these technical problems, but I promise you this case has been at the top of our priority list for at least a week. If you're open to it, I would love to jump on a quick call with you to discuss. We still want to get this fixed for you!
Best,
Hannes Bez
Director of Customer Experience
Loved the functionality of the app. Ron was great and provided amazing technical support for us to get this going.
Hey there Dragonwing team!
Glad to hear you're enjoying the app's functionality! Ron will be happy to know his support helped get everything up and running smoothly.
If ever you need further assistance, you know where to reach us!
Excellent helpdesk by Ron
Thank you for the great feedback! We’re glad to hear Ron was able to assist you. We’ll make sure to pass along your kind words to him!
Works well, customer service is fast & goes above and beyond consistently to help any issues that come up.
Hi there LIULI Crystal Art and team!
Thank you so much for your kind words! We're glad that our support team was able to help you out. We will continue to work hard to ensure that you get the support you need.
If you have any questions or need help, please don't hesitate to reach out to us!
Great customer service, app works great!
Hi there Called to Surf team!
We're glad that our support team was able to help you out! Thank you so much for sharing your experience with us, we truly appreciate it.
If you need help with anything else, you know where to reach us!
We have using this app for a few years now, but recently had an issue. I reached out to customer support and they responded quickly. Ron was amazing, he created videos for me to follow so I could see what I had done incorrectly, which was super helpful. Having this kind of support is amazing. I would recommend this app to anyone looking for a discount app. Thank you
Hi there LoveGoodFats-CA and team!
We're thrilled to hear that Ron was able to help you out! We appreciate your recommendation and your support. Thank you for choosing us!
If you need further assistance or have any questions, feel free to reach out. Our team is always happy to help!