Reviews (284)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex discount scenarios like tiered discounts and automatic gifts, which boost sales and customer satisfaction. The interface is user-friendly, and the app integrates seamlessly, effectively communicating promotions to customers. Support is frequently praised for its responsiveness and customization assistance, enhancing the overall user experience and app functionality.

November 18, 2024

Use the app for all our promotions. Excellent customer service, fixed my issue very quickly and efficiently.

Kelly Hopter Art Shop
Canada
Almost 4 years using the app
Staytuned replied November 19, 2024

Hey there Kelly Hopter Art Shop and team!

Thank you so much for your amazing review! We’re delighted to hear that you use our app for all your promotions and that our team was able to resolve your issue quickly and efficiently. Your support means the world to us!

If you ever need assistance again, please don’t hesitate to reach out.

August 6, 2024

Works well, customer service is fast & goes above and beyond consistently to help any issues that come up.

LIULI Crystal Art
United States
Almost 6 years using the app
Staytuned replied August 8, 2024

Hi there LIULI Crystal Art and team!

Thank you so much for your kind words! We're glad that our support team was able to help you out. We will continue to work hard to ensure that you get the support you need.

If you have any questions or need help, please don't hesitate to reach out to us!

September 24, 2024

App itself is good, however the pricing model is bad for anyone that is running a retail store, stores with high turnover and small profit margin will suffer great expenses from the percentage based success fees. It takes the total cost of the app easily above £80 per month for us. They need to remove or reduce the success fees.

Top Shop Premier Maltby
United Kingdom
3 days using the app
Staytuned replied September 27, 2024

Hi there Top Shop Premier Maltby and team,

Thank you for your honest review. We appreciate and understand your feedback about our pricing model. Please be assured that we will work on this as soon as we can.

We appreciate your patience and understanding while we work on this.

- ADU Management Team

July 19, 2024

It has all the features I’ve been looking for but couldn’t find in other apps, and it works with the Rebuy. RG was amazing, he walked me through the setup on a call and answered all my questions with such patience and clarity. I couldn’t be happier with the experience and highly recommend!

Maude
United States
21 days using the app
Staytuned replied July 22, 2024

Hey there Maude and team!

Thank you so much for the glowing review! We're thrilled to hear that you had an amazing experience with our app and with the support RG provided. We assure you that we will continue to do our best to provide your needs.

If you need further assistance, you know where to reach us!

July 8, 2024

This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave the customer 0% discount. Everything was just random. Stay away. This app is full of bugs and issues.

PH5
United States
Over 1 year using the app
Staytuned replied July 10, 2024

Thanks for taking the time to post that. It was painful for me to read, but it seems a fair assessment of your issues. I'm so sorry about your experience with us so far.

I realize it feels like we weren't doing anything to help with these technical problems, but I promise you this case has been at the top of our priority list for at least a week. If you're open to it, I would love to jump on a quick call with you to discuss. We still want to get this fixed for you!

Best,

Hannes Bez
Director of Customer Experience

July 29, 2024

The best support I have had with Ron.
He recorded videos with step by step on how to set up the discounts, so helpful.
Very happy with all the support.
Truly recommend the APP.

CosmeSelect
United Kingdom
7 days using the app
Staytuned replied July 30, 2024

Hey there CosmeSelect and team!

Thank you so much for taking the time to leave a review and share the great experience you had with Ron! Your support is highly appreciated and helps us a lot.

If you need help with anything else, please don't hesitate to reach out to us!

September 6, 2024

Works fantastic!

MSXII Sound
United States
6 months using the app
Staytuned replied September 9, 2024

Thank you for the wonderful feedback MSXII Sound and team! Your support is highly appreciated.

July 11, 2024

This app is so robust -We use it to hyper-customize discounts and gifts with purchase. The functionality is much greater than what Shopify offers out of the box, and the service is fast, friendly and helpful!

LoveSeen
United States
19 days using the app
Staytuned replied July 15, 2024

Hi there LoveSeen team!

It's great to hear that you had a wonderful experience with our app! Thank you so much for taking the time to leave feedback, we truly appreciate your support.

Please let us know if there's anything else we can help you with. Thank you for choosing ADU!

June 24, 2024

Although it was difficult during the first setup, I found that this app offers unique features compared to others. RG from the customer support truly stands out, providing detailed explanations that simplify everything and make it much less complicated! I strongly urge you to try it out!

My Store
Netherlands
21 days using the app
Staytuned replied June 26, 2024

Hi team!

Thank you for sharing your experience with us! We're glad to hear that RG was able to help you out. We'll do our best to continue to provide you with outstanding support and service.

If you need anything else, you know where to reach us!

July 6, 2024

i really hope that this helps my sails

VT Supply.Store
United States
5 months using the app
Staytuned replied July 8, 2024

Hey there VT Supply.Store!

We're thrilled to have you on board! If you have any questions or need any help setting up the app, please feel free to reach out to us! We'll do our best to help increase your sales.

Thank you for choosing ADU!