ADG ‑ Discounts & Gifts , 228 reviews
We use the app to apply discounts to product variants which is not possible natively in Shopify. The app works fine and the support is very helpful. Just the pricing might lead to us implementing the functionality by ourselves.
Thank you for the feedback! We had a great time helping you out! Please let us know if you need help with anything else, we're here whenever you need us.
One of our top specialists, Myam, also reached out to you through e-mail to discuss any issues you may have with our pricing. Your satisfaction is our number 1 priority! We look forward to hearing from you!
Been using this app for years. The new billing model takes a % of your transaction which is too much for an upselling app in my opinion. The new changes and new updates makes the app less versatile for a wider range of applications. I will be finding another app to replace this one.
Thank you for your feedback! It's especially valuable as you've been a long-time user of the app.
As a customer who used the previous version, you can keep the previous pricing format - fixed monthly fee - as long as you don't update the app to the new version.
We introduced the new plan (commission pricing model) to lower the risk for merchants, as you only pay us if you achieve results. In your case, that nets out to only $6 for every $1000 of additional revenue the app helps generate, which we believe is fair.
We are putting our heart and soul into the app and would love to hear back from you about what makes the new version of the app "less versatile". We've emailed you, so feel free to reply there!
unbeatable service! we have set up countless discounts using this app and it works great. RG is extremely helpful and has helped to set up more complicated promotions for us as well as customize a few things we wanted. Awesome and helpful team. I highly recommend
Thank you! The only thing that makes us happier than knowing ADG is generating lots of extra revenue for you is seeing RG get recognized for the star that he is. We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
I have received the best customer service ever. (Shout out to RG) I was having some problems with the automatic discount and I got a step by step help. They made a loom video so I can easily understand and visual see exactly what I needed to do. I've been on Shopify for 4 years and I wish all the other apps and developers were like this. Excellent service!!
Wow, this is one of the best reviews I've ever seen! Thank you so much! I think RG might print it out and frame it to put up on his office wall. We're happy to help and we're standing by in case you ever need anything else.
first deal quite easy to set up but then the nightmare starts.
4 weeks later the support doesn't even understand a basic need and basic business set up. They answer but make you repeat your need everytime. I've repeat it in 4 different ways and with exemple but still everything is wrong. They don't even pay attention to what has already been set up in your back office.
when you want to set up a deal for a limited time, make sure to anticipate 5 month before to be sure to not miss the date of your sales.
Thanks for sharing this feedback. Apologies we have made you repeat your needs, we are truly trying to understand what issue you are facing!
We have gotten in touch over email to suggest a video call, as video is a super helpful way to understand your exact issues. As agreed during our call yesterday, we've reached out to you through email to provide a workaround and set up your discounts. We would love to hear back from you to let us know if everything is working now. Please rest assured that if anything else comes up, our Support team has your back!
Incredibly quick support responses and the support given was 10/10.
Quick to help and walk us through the issue and rectify anything that was giving us difficulty.
Great to hear we were able to get you up and running so quickly! We're always around if you need more help or you're just looking for some useful tips and tricks. Thanks for your review!
Super easy and intuitive to use, but this tech dummy couldn't quite figure out how to do a tiered discount for the first time, so RG from support jumped straight in to help! He not only set up the tiers to exactly my specification, he created a video showing me step by step what he did for next time, AND took the time to test all three tiers and the exclusion on the video as well! Above and beyond on the service side of things and I'm sure the app itself will be a game changer for us going forward. Thanks again RG, you're a legend!
The legend of RG is known far and wide throughout these lands! We're really happy to hear his help got you set up and running the right way. We'll check in with you again in a couple months to see just how much of a game changer ADG has been with you, but in the meantime, please touch base at any time if you need any more help or just want to see more RG videos!
This app is the best one we have found after trying other discount promo apps. Plus the support service is excellent. We had an issue loading the app, it was resolved in a day.
We're blushing! 😊
Thanks for taking the time to write a review. Reviews like this are celebrated on our team. We work so hard to provide you with an app that helps you run your business. Plus, we work even harder to be here to help you if you ever have questions or get stuck.
Just like you ❤️ good fats, we ❤️ helping merchants!
Spent a lot of time looking for an app that could suitably add a free gift to the customer's basket upon the inputting of a discount code. Presently, this is the only app on Shopify that does so. And it does so impeccably. The app takes a bit of getting your head round (or it did for me), so set aside a little set up time to play and/or watch the tutorials on Youtube. Once customised, the app looks and acts seamlessly, integrating perfectly into the build. Our site is also very specifically themed, so I'm really impressed. Also like the success fee and think commission is a fairer way of doing business in regards apps. There were some frustrating points in the installation, but rapid support was on hand, even over new years eve. This app is definitely worth any potential minor initial legwork. You won't regret it. 5 Stars from us. Thanks so much.
Thanks so much for your glowing review! I'm very happy to hear the app is such a great fit for your business. You're right, setup can be a little overwhelming sometimes, which is why we're still working hard to make the onboarding process even easier. Please touch base again if you need help with anything else!
We needed the app for a specific use case and it worked out well. Support was great when we were having issues with set up. Would recommend for others to use. We no longer needed the app after our specific use case wasn't needed anymore but will keep it in mind for future solutions.
Hey RY Marketplace! So glad to hear our app worked well for your use case. We're so happy we were able to help you. If you ever spin up that promo again, we are here for you!