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Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust features including customizable promotions, tiered automatic discounts, and variant-specific discounts. It's praised for its smooth operation, positive impact on sales, and responsive customer support. Unique features like free gift addition with discount codes and rule-based checkout discounts are also valued. The app's multi-currency handling and ability to boost average order value have proven beneficial for many merchants.

October 20, 2023

STAY AWAY

This app gives away discounts at random on all kinds of products.
Nobody at this firm knows how this could happen. But they are happy to charge you the commission, off course.
They have just released a new update. We now have a pop-up where they tell our customers they get a 100% discount
The service is below anything I have experienced ever!
They don't know how their own app works. The only reply you get, are automatic answers, with no sign of knowledge or understanding.

It is the absolute worse ever

SUITE702
Netherlands
11 months using the app
Staytuned replied October 23, 2023

Thanks for taking the time to post this feedback. I'll be reaching out to you directly to chat about your issues and hopefully find a quick resolution.

Hannes Bez | Director of Customer Experience - Automatic Discounts & Gifts

November 23, 2023

A little confusing to setup, but support was excellent and they were able to get my store setup with the custom discount I wanted

Milk On Tap
United States
5 days using the app
Staytuned replied November 27, 2023

Thank you for an amazing review, you completed our day! Our team's goal is to ensure that we provide the best customer experience possible, and we're happy to receive your kind feedback.

Feel free to reach out anytime if anything else comes up. Cheers!

November 20, 2023

Very hard to work with

Uma Oils
United States
Almost 2 years using the app
Staytuned replied November 22, 2023

Thanks for taking the time to let us know about your frustration. I know our support team is currently working with you to try and figure out exactly which part of the app you're struggling with. Please know that this is a top priority for us - I'll be overseeing the case personally.

Hannes Bez | Director of Customer Experience

October 31, 2023

It's powerful and allows you to create basically whatever discount promo you want.. too bad it doesn't always work consistently.

DailyLife
Canada
About 1 month using the app
Staytuned replied November 3, 2023

Hello, Hannes here. I manage Customer Experience for Automatic Discounts & Gifts. I'd really love to help sort out the issues you've encountered. We don't have any tickets from you in support so I'm not sure what the problem is - I'll be reaching out to you by email separately to try and set up a call.

Hannes Bez | Director of Customer Experience - ADG

November 13, 2023

Started playing with it 3 days ago, had some questions and the team was able to resolve my issues right away. Its now in production and its working great so far!

Red1RC
United States
2 days using the app
Staytuned replied November 15, 2023

Thank you for taking the time to leave an amazing review! Ron had a great time helping you out! He'll surely get excited once he sees your feedback.

Our help doesn't end here, if you need anything else please let us know!

November 23, 2023

With this app I found it very easy to create a tiered gift with purchase. We wanted to do a "Buy $100, get a free $10 gift card, buy $200, get a free $20 gift card, buy $300, get a free $30 gift card". This made it so easy!

Dr. Amie Hornaman
United States
2 days using the app
Staytuned replied November 27, 2023

Thank you for your honest review! We work hard to ensure that our app provides your store's gifting and discounting needs.

Please let us know if there is anything else we can help you with!

October 19, 2023

The app works really well, and the support team is amazing.

New Zealand Health Food Co.
New Zealand
29 days using the app
Staytuned replied October 23, 2023

Thanks so much for the kind words! Please reach out to us again any time you need our help.

November 10, 2023

TOP

PUFF ARC
Switzerland
27 days using the app
Staytuned replied November 13, 2023

Glad to hear that you like our app! Thank you for making our day with your feedback.

If ever you need our assistance, you know where to reach us. Cheers!

November 7, 2023

MOFT Germany
United States
About 21 hours using the app
Staytuned replied November 8, 2023

Thank you for taking the time to leave us a 5-star review! We are thrilled to know that you are happy with our app.

Please feel free to reach out to us if you need help with anything! Cheers!

October 3, 2023

There customer service was great, following us through all the way to a resolution.
Thank you very helping.

Deer Park Wine & Spirits
United States
About 2 years using the app
Staytuned replied October 5, 2023

Thank you for your honest review! We take pride in the customer service that we provide and we're glad to be of help!

Please let us know if there is anything else we can do to improve your experience with us. Cheers!