Reviews (283)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex discount scenarios like tiered discounts and automatic gifts, which boost sales and customer satisfaction. The interface is user-friendly, and the app integrates seamlessly, effectively communicating promotions to customers. Support is frequently praised for its responsiveness and customization assistance, enhancing the overall user experience and app functionality.

January 25, 2024

I'm absolutely blown away by the exceptional customer service I received from Zachery from the company recently. Not only did he respond to my query within minutes (seriously, minutes!), but he also went above and beyond to provide a clear and easy-to-follow video guide that helped me fix my issue in no time. Thanks for the topnotch service and product!

My Store
Australia
4 days using the app
Staytuned replied January 26, 2024

Hi team!

This is one of the best reviews I've seen so far! Thank you so much for your feedback on our app and Zach's service, we appreciate it.

Please reach out if there's anything else you might need assistance with!

March 26, 2024

Their Add to Cart is not woking it has been 11 days. I have been trying to get it fixed. They keep saying it is fixed. or giving me different ways to do this. or Outright saying it is fixed. when It is Not. If it works It works. If not don't think support will Help you. They are the Most Exceptionally Bad People.
https://www.awesomescreenshot.com/image/47028957?key=f60425303a32b43fa4f64dbceff86733

Leather Apron
United States
14 days using the app
Staytuned replied March 27, 2024

Leather Apron team, I am so sorry to hear about your experience. I am the CEO (Serge Kassardjian) of the company (staytuned) that owns this app. I am so sorry to hear about your experience. I have our customer service team all over this and going to make sure its fixed and you have a great experience. You can reach out directly to me if you have any questions-serge@staytuned.digital.

November 23, 2023

A little confusing to setup, but support was excellent and they were able to get my store setup with the custom discount I wanted

Milk On Tap
United States
5 days using the app
Staytuned replied November 27, 2023

Thank you for an amazing review, you completed our day! Our team's goal is to ensure that we provide the best customer experience possible, and we're happy to receive your kind feedback.

Feel free to reach out anytime if anything else comes up. Cheers!

December 9, 2023

So far so good. easy to use.

My Store
United States
8 months using the app
Staytuned replied December 11, 2023

Thank you for taking the time to leave us a review! Your feedback is highly appreciated and we are pleased to hear that you had a user-friendly experience with our app.

Please feel free to reach out if you need any help!

November 23, 2023

With this app I found it very easy to create a tiered gift with purchase. We wanted to do a "Buy $100, get a free $10 gift card, buy $200, get a free $20 gift card, buy $300, get a free $30 gift card". This made it so easy!

Dr. Amie Hornaman
United States
2 days using the app
Staytuned replied November 27, 2023

Thank you for your honest review! We work hard to ensure that our app provides your store's gifting and discounting needs.

Please let us know if there is anything else we can help you with!

March 15, 2024

Great customer service and easy to use

Inside Living Hong Kong
Hong Kong SAR
About 2 months using the app
Staytuned replied March 18, 2024

Hi Inside Living Hong Kong and team!

I'm glad that our support team was able to help you out! Thank you so much for taking the time to leave feedback for them, this will surely make their day!

Please let us know if there's anything else we can help you with!

December 28, 2023

Excellent

MyKingdom
Vietnam
4 months using the app
Staytuned replied January 3, 2024

Thank you so much for your review MyKingdom and Team!

We are honored to be a core part of your business! Should you ever need any help, you know where to find us!

April 3, 2024

very helpful customer service

hydria
United Kingdom
About 3 hours using the app
Staytuned replied April 5, 2024

Hey there hydria team!

I'm glad to hear that our support team was able to help you out! If you need further assistance or have any questions, please don't hesitate to reach out. Our support team is always happy to help!

February 20, 2024

Good & cooperative support,

ZunGoor
Qatar
About 4 hours using the app
Staytuned replied February 21, 2024

Thank you for your wonderful feedback ZunGoor team! We're glad that our support team was able to help you out.

If you need help with anything else, please let us know. You know where to reach us!

Edited August 12, 2020

Great app. It allows me to make my customers' experience very easy and seamless. Great service too! Highly recommended.

FCPeffects
United States
Over 7 years using the app