Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and easy setup of referral and affiliate programs. Its free version offers robust features, making it ideal for new businesses. The app provides detailed analytics for tracking affiliate performance and a customizable commission structure. Merchants commend the customer service for their responsiveness and problem-solving skills. They also value the app's ability to manage multiple affiliate accounts and its referral tracking system, highlighting its potential to boost sales and expand the customer base.

March 25, 2024

Very helpful support, Jai helped with my problem.

Full-X
United States
2 days using the app
January 13, 2024

I was impressed by their quick and effective help.

Timbery - Online Shop
Austria
About 1 month using the app
March 24, 2024

Easy to use and I like that you can freely remove the branding.

East Coast Shaman
United States
2 days using the app
February 1, 2024

Just started using the application, very fast support, let's see what the effect will be

SUBSTANCE
United Kingdom
1 day using the app
March 14, 2024

Karan was helpful and kindly the only bad and really annoying is that in campaigns at the affiliates category you can't edit them once you create them whether they are active or not and you cant even delete them pls fix it, ty

dfive's store
Greece
About 3 hours using the app
AfterShip & Automizely replied March 16, 2024

Thank you for taking the time to share your valuable feedback with us.

We're delighted to hear that you had a good experience with Karan. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

The feature you are looking for regarding changes to the affiliate's campaign we have registered and will work on the same.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

January 15, 2024

Very nice, patient and Fast and effective response

JKExpressBoutique
United States
About 2 months using the app
January 18, 2024

It doesn't work properly. The app allows you to make purchases with a discount even if your invited friend hasn't made a purchase.

MIWI REAL DRINKS
Spain
27 days using the app
AfterShip & Automizely replied January 19, 2024

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are referring to Referral discount and would like to inform you that the referral reward is given to the referrer when the referred friend makes their first successful purchase from your store.

One of our experts will be sending you an email in order to get this sorted for you.

In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

Regards,
Team AfterShip

March 13, 2024

Just Installed this app, the customer service is awesome, they are very quick in answering, app is free and looks easy to use. However, Will Use it first and provide my feedback later.

Save karo
India
About 1 hour using the app
March 25, 2024

Seems great in terms of pricing model.

A bit of a pain that you have to get in touch with support to ask them to remove branding, so that they get to ask you for a review. Just make it so the branding isn't there then earn reviews from more meaningful work/support, but I get why they do it.

Pixie Wing
New Zealand
About 1 hour using the app
AfterShip & Automizely replied March 26, 2024

Thank you for taking the time to share your valuable feedback with us.

I understand your frustration about having to contact support to remove branding. While it may seem inconvenient, there are reasons why platforms sometimes utilize branding. Additionally, requesting reviews is a common practice for companies to gather feedback so that we can improve our services.
However, I understand your desire for a seamless and hassle-free experience. Your feedback is valuable, and platforms may consider alternative approaches based on user suggestions and needs.
It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip

January 15, 2024

Says free, pricing isn't straightforward even when you contact them. This company isn't straightforward in my opinion and not someone I'd trust. Uninstalling now.

Crazy Awesome Socks
United States
About 2 months using the app
AfterShip & Automizely replied January 16, 2024

Thanks for your valuable feedback.

We understand that you are not satisfied with the information provided by our support which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

However, the app is absolutely free and you can see the same in the pricing section of the app.

Also, we are assigning dedicated support for you. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and transparent to provide a great user experience.

Regards,
Team AfterShip.