Reviews (6,390)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.

December 11, 2024

Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!

Snooze Band
United Kingdom
About 3 years using the app
AfterShip replied December 12, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our ...

January 22, 2025

Great customer service for the highly customisable product.

Futari Wagyu
Australia
Over 3 years using the app
January 7, 2025

I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person.

They took my money but failed to ...

GLAMHALO
China
2 months using the app
AfterShip replied January 8, 2025

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. ...

January 21, 2025

Very good application, recommended by shopify and fellow businesses!
it helps me stay connected and closer to my customers.
i would recommend!

Peak Reach
United Kingdom
16 days using the app
January 24, 2025

Muy buena aplicación, una gran ayuda para elaborar mis campañas de marketing

Lola Detalles - Tienda Online
Spain
Over 3 years using the app
November 24, 2024

Excellent app.

Works great to let my customers know after-sale information.

Try it! You won't be disappointed!

U-Solutions
United States
30 days using the app
February 10, 2025

Super!!! Very Good!

Studio Tronnic
Brazil
4 months using the app
November 24, 2024

very easy to use and so helpful especially on discount

tastytshirtco
Canada
26 days using the app
January 13, 2025

Thank you for your patient guidance.

PRINTS10
Hong Kong SAR
4 months using the app
September 27, 2024

Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!

H.P. May Magick Shop
United States
Over 3 years using the app