Reviews (6,397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer engagement and conversion rates through timely order updates and promotional messages. They praise its user-friendly setup, real-time updates, and powerful automation tools. The responsive customer support is also noted for aiding seamless integration. Described as a game-changer for businesses aiming to scale, it is valued for its comprehensive features and ease of use.
Refine
-
By rating
Account suspended for no reason, now I am unable to send marketing campaigns at the busiest time of the year. Paying over 500 USD/month for this app that I cannot use. Customer service doesn't help and is saying I need to wait for 24 hours. Will be switching to another provider!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
The decision to suspend your campaign was based on reports that your email campaign was marked as spam multiple times. This is an important measure we take to protect both the quality of our platform and the reputation of our users. When customers report an email as spam, it can significantly harm the sender’s reputation and negatively impact deliverability in the future.
We are genuinely sorry to hear that your experience with us didn't meet your expectations, however one of our specialist has guided you and helped you to reactivate the account after some necessary checks.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Excellent app.
Works great to let my customers know after-sale information.
Try it! You won't be disappointed!
Excellent customer service with Jai! He was prompt and professional. I immediately got the upgrade to Flow Editor that I needed without any hiccups! Seamless integration of the new feature and able to use immediately! Thanks Jai & Aftership!
I paid for Aftership’s premium plan with the expectation of receiving a reliable service, but I was immediately let down. Once I upgraded, my account was suspended and I was unable to send a single email. Despite paying for this service, I found that Aftership provided no actual support—just automated responses from a bot with no option to reach a real person.
They took my money but failed to deliver any service, and now I’m left without any real help.
Beware—there’s a very real risk that you’ll pay for the service and find your account suspended with no human support to resolve it. I strongly advise everyone to be cautious before trusting Aftership with your business.
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the experience we aim to provide to our users. You are a valued customer, and we always strive to deliver a high-quality service. We are genuinely disappointed to hear that we did not meet your expectations.
Upon reviewing your account, we discovered that the suspension was due to a high bounce rate and low domain reputation reported by Gmail. These issues forced us to temporarily suspend services to your store as a precautionary measure. One of our support team members has already reached out to you via email with further clarification on the matter, and we look forward to hearing from you to resolve this.
We sincerely regret any inconvenience this has caused, and we are open to any suggestions you may have. Our goal is to provide the best possible experience, and we are committed to addressing any concerns you have moving forward.
Please feel free to contact us anytime via live chat in your account or email us at support@aftership.com for assistance.
Best regards,
Team AfterShip
I wish some features like the spin to win option were available on the free plans but other than that I love that their customer service is quick to respond. They have great features for newbies like myself.
Thank you so much for sharing your valuable feedback!
We're thrilled to hear that you love our features and found our customer service responsive.
We appreciate your suggestion about including features like the spin-to-win option in the free plan. While some advanced features are part of our paid plans to support continuous improvement, we're always open to suggestions and keen to understand our users' needs.
If you need any assistance or have more feedback, feel free to reach out via live chat on your account or email us at support@aftership.com.
We’ll do our best to ensure your experience with us becomes 5-star worthy!
Best regards,
Team AfterShip
Pooja was very helpful and professional in helping migrating my account over to new flow feature.
very easy to use and so helpful especially on discount
great for marketing and giving your users discounts while they shop
Pawsome Email & SMS Marketing!
AfterShip Email & SMS made keeping in touch with our pet-loving customers a breeze!
Easy Setup: We were up and running in no time—super user-friendly!
Customer Love: Our customers now get real-time updates on their orders, promos, and more. SMS? Total game-changer!
Results: Boosted engagement and happy tail wags all around. Highly recommend!
AfterShip customer service was very knowledgeable and helpful.
Aseem Nawa was great to work with.