Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of features including email automation, segmentation, A/B testing, and SMS marketing. They commend its customizable email templates, detailed reporting, and effectiveness in increasing engagement and sales. The app is also praised for its ability to build email subscription lists and run sale campaigns. Its 24/7 customer service is highly responsive. The free plan offers sufficient features for some businesses, making it ideal for beginners. Merchants note its potential to boost sales, increase conversion rates, and grow customer base.

July 9, 2021

SO FAR SO GOOD. EASY TO USE. HAVENT BEEN USING IT THAT LONG SO. ILL COME BACK AND RE REVIEW AFTER I SPEND SOME MORE TIME ON THE APP

Karmatic Los Angeles
United States
About 1 month using the app
AfterShip & Automizely replied July 10, 2021

Thanks for sharing your valuable feedback.

Glad to know that this app is serving you well. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account.

Regards,
Team Automizely

February 21, 2020

used the app like alot recommend to others fantastic. looked and looked glad I came across this one.

The Dazzel Girl
United States
2 days using the app
AfterShip & Automizely replied February 26, 2020

Hello,
Thank you for sharing the feedback. We are glad that you had a great experience with the app. Your review helps to encourage us to make the app better and to provide you with the wow experience.
Thanks
Team AfterShip

February 6, 2022

Excellent support, thanks. It was a pleasure dealing with support and am looking forward to testing the product.

End All Mandates
Canada
2 days using the app
August 16, 2021

this is absolutely great and impressive, customer services are so helpful and fast responding. Great experience

spetpar
United States
2 days using the app
July 29, 2021

The best App! Best experience with customer care, I LOVE YOU!!!!! Sono riusciti a risolvere un problema tempestivamente e onestamente....!!!

FOR ME H24
Italy
2 days using the app
February 3, 2023

Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....

BlkGrlMagick Candle Co.
United States
About 2 months using the app
AfterShip & Automizely replied February 3, 2023

Dear user,

We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.

We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.

We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.

Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.

Edited October 2, 2019

I am about to use the app and will rate my experience with its capabilities. I will integrate it in the site to see what it accomplish thanks. base on my experience I will give my full remark.

has4me
Jamaica
About 1 month using the app
AfterShip & Automizely replied October 10, 2019

Thank You for the review, hope everything is well. Do let us know if you face any issue.

June 25, 2021

great customer service and app! incredibly easy to edit and design and perfect for what our site needs.

Grate Scents
United States
2 days using the app
July 7, 2021

Love the App!! Ankush Helped A lot and its easy to use. Very well put together and professional. I'll be using in the future

shopjadestone
United States
2 days using the app
December 20, 2022

Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all

Remorehair
South Africa
About 2 months using the app
AfterShip & Automizely replied December 20, 2022

Thank you for sharing your feedback with us.

I apologize for the inconvenience caused regarding the sender's email verification and billing charges.

As you said that you didn't use the features, I verified that we had already taken steps toward a refund for the previous two months, waiting for your confirmation. However, I'm sending a mail with the steps in regard to verifying the sender's email. We kindly ask that you let us know your availability to fix the problem.

Since you are a valued customer, we constantly strive to provide a wonderful experience. Knowing that our service fell short of your expectations makes us very sad.

Looking forward to hear from you.

Regards,
Team Automizely