Reviews (1,548)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer trust and increasing conversions with features like customizable trust badges, live sales pop-ups, and a sticky add-to-cart button. They value its ease of installation and usability, suitable for those with limited technical skills. The support team is praised for their responsiveness and effectiveness, offering 24/7 assistance and quick issue resolution.

February 23, 2026

I've already been using this app for the it's sticky add-to-cart, but I'm happy to now take advantage of more of its features (after my current trust badge app increased their price).

I'm consistently impressed by Avada apps. For a start, many of them are free, even though they have best-in-class features. But most impressive is their support team. I don't know any other app developers who literally answer your message within a couple of minutes, no matter what time of day it is (mind you, I'm based in Asia too). They also go out of their way to solve your issues. Susan just helped tailor the layout of trust badges specifically for my store when the inbuilt options weren't quite getting it right. Thanks Susan and team!

You can always rely on Avada for gtreat apps and great support.

GardenHearth
United Kingdom
5 months using the app
December 23, 2025

Customer support is above and beyond what I expected, especially given the fact that I am using the free plan. Any issues or bugs I had with the app working with our older theme, they solved (and then some) very quickly. These guys are awesome. I highly recommend this app. The trust badges and sticky ATC button work perfectly on our store. Super excited to keep using this app. Thank you!

Pave Tool Innovators
United States
27 days using the app
March 13, 2026

Svaka cast za podrsku. Pozdrav za Jasmine i Maison.

tailsandpets
United States
About 1 year using the app
January 29, 2026

Anne was amazing — super fast, patient, and professional. She helped me fix my trust badge sizing/icons and a few other issues quickly. Highly recommend!

KESHMARK
United States
Over 1 year using the app
February 21, 2026

I spoke to Avada customer service about a few things I wanted to do and they we so helpful. They went above and beyond with their help and suggestions. It was never a moment when they said they couldn’t help. I appreciate it so much because so many companies do as little as they can to help you.

Beastly Banter
United States
9 months using the app
January 26, 2026

I can't believe this app is free. The value and customer service is top tier! I recently installed this app and had a few customizations that were needed to make it fit my store. I contacted customer service through the in-app chat system and I didn't have to wait more than 20 minutes before I received help and the issue I had was resolved. Within days as I worked the many FREE features of this app into my store and needed help, customer service assisted me and resolved all of my issues. I am more than grateful for this app and the entire team over there at Avada. Its evident they really like their company and enjoy helping people.

Maximum Beauties
United States
2 days using the app
March 6, 2026

Thank you so much Tiffany, for the fast response you gave me to resolve my need in my shop.

MLNshops
United States
6 months using the app
January 22, 2026

The supporting team is very good. Jasmine in the chat and Anivia in the technical team did an efficient job on the color set up of the badges.

GrandmaJojo's Lab
United Kingdom
2 months using the app
December 28, 2025

Incredible customer service when I wanted a slight mod on the 'sales pop' done that wasn't possible through the app settings. Thank you!

Cannon Sound And Light
Australia
3 months using the app
December 13, 2025

Huge thanks to Jasmine from the Avada team! She helped me seamlessly enable and integrate the Avada app on my Shopify store. Super quick, patient, and very knowledgeable. Everything was explained clearly and set up perfectly without any hassle.

Excellent support experience highly recommend Avada just because of support like this!

Vibryk
India
About 1 hour using the app