Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance credibility and boost sales through features like trust badges, a countdown timer, sales pop, free shipping bar, and announcement bar. They praise its easy integration, device responsiveness, and aesthetic appeal. The customer support team, especially Lydia, Abby, Jasmine, Hana, and Esther, are commended for their prompt and efficient service. The app is free, providing high value to merchants.

March 14, 2024

I am using the Avada Trust Badge and Sales Pop-up, it is amazing. But I have faced some issues but Lydia and Tony helped me to clear all my issues. I wholeheartedly recommend Lydia and Tony services to anyone seeking exceptional guidance—five stars without reservation.

Exceptional Guidance and Support - 5 Stars for sure!

Prime Apparel
United Kingdom
3 months using the app
April 8, 2024

Awesome app and support are always super responsive and quick to solve any issues. Audrey was very helpful and fixed my problem. Thank!

Neon Sunrise
Australia
8 months using the app
April 7, 2024

Amazing App, all u need from trust badges to Pop ups, it got u covered . Moreover excellent support staff they quickly solved my issue.

Lil Doves
United States
9 months using the app
February 19, 2024

Yes, I like it very much. Your helpline Esther helped me a lot. I did not understand anything. I spoke to your helpline the name of "esther", so they told me everything on chat. Even after that. I didn't understand anything, so they told me to give me access to the store, so I trusted them and gave it to them with confidence and they did a very good job and gave it to me in two to three minutes. They gave me the store ready and set it up and after that they also sent me the video recording, thank you very much especially for Esther.

hubstyle.pk
Pakistan
24 days using the app
February 26, 2024

This app has the best customer support that provided assistance in no time. I encountered a small problem with the timer countdown and the lady named Tiana helped me as soon as possible. She was the very kind and patient through out the process. This app definitely deserves a 5 star.

DROPY WORLD
South Africa
About 1 month using the app
February 19, 2024

Awesome, there's so much value in this app, and as with all Avada apps, the support is second to none! I had an issue with something that needed code added to fix, and Hana immediately got on with Toby in the tech team, who has also supported me before with the Avada SEO app, and within minutes had custom code added for me that fixed a sales pop up to look exactly how I imaged it! They are extremely on the ball, super friendly and incredible helpful. I don't know how I'd run my shop without Avada, honestly.

Fidget and Focus
United Kingdom
14 days using the app
April 9, 2024

easy to set up and awesome customer support. Thank you Hana for helping out so fast and easy and friendly as well.

Mototech271
United States
5 months using the app
April 10, 2024

Excellent app, with premium customer support, Audrey and Nikita really helped , quickly and efficiently. Try app , great to help boost sale.

Baldolino Toys & Books
Serbia
4 months using the app
March 14, 2024

I just had to share my exceptional experience with Avada's Trust badges pop-up feature support team, particularly Tiana. Tiana was incredibly cooperative, humble, and patient throughout our interaction. Not only did she promptly address all of my queries, but she also demonstrated exceptional problem-solving skills.

I can confidently say that my conversation with Tiana has been the best support experience I've ever had. It was seamless, efficient, and Tiana's professionalism truly stood out. I will definitely be recommending both Tiana and Avada to others based on this positive encounter.

Thank you to Tiana and the entire Avada team for the outstanding service. Keep up the fantastic work!

Emirates Fusion
United Arab Emirates
23 days using the app
January 25, 2024

Abby from customer support was able to help me very quickly and competently.
My problem was solved within a few minutes, thank you very much!

Matakuna
Germany
About 1 year using the app