Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance credibility and boost sales through features like trust badges, a countdown timer, sales pop, free shipping bar, and announcement bar. They praise its easy integration, device responsiveness, and aesthetic appeal. The customer support team, especially Lydia, Abby, Jasmine, Hana, and Esther, are commended for their prompt and efficient service. The app is free, providing high value to merchants.

Edited October 18, 2023

Thanks, Avada team for providing these conversion apps. Excellent services especially from " Liz ". Timely response and very cooperative. Recommended

Sky-Hover
Pakistan
4 months using the app
January 5, 2024

Çok iyi arkadaşlar chat sayesinde hızlıca sorununuzu çözüyorsunuz

Sihirli tarak
Türkiye
3 months using the app
June 17, 2023

The customer service was so great and quick to respond and fix my issue. Juliana was very helpful and did not have me waiting a long time to get my issue resolved. Really great app and I'm surprised that it's free.

shopsugarisle
Canada
7 months using the app
Edited June 5, 2023

This is truly a versatile app. It's so rich in functions, and helps our website a lot. The online helpdesk is also very resourceful. The online support is awesomely superb. Special thanks to Esther and Liz, who provide quick and professional help to solve my set-up enquiries efficiently. Well done!

Initial Tiles
Australia
7 months using the app
September 5, 2023

The support is very good. They were very helpful and helped me work out what didn't work with other apps.

バーチャル・ミュージアム
Japan
5 months using the app
September 26, 2023

I liked the application more with the help of Avada Trust application employee Liz. Thank you very much for helping me beautify my website and for being so kind.

Charge Power
United Kingdom
About 2 months using the app
April 29, 2023

Customer service is quick and great! App is free to use with features of paid apps, this app is truly a no brainer...whether you are making thousands of sales or to a starter. Hands down best app i've used since starting Shopify! 5 stars here.

911mall
United States
3 months using the app
December 8, 2023

Thanks Hana & Tony

Tshirt Talkies
India
17 days using the app
August 7, 2023

Outstanding Support Experience with Liz at Avada !

Review:

I recently had the pleasure of interacting with Liz, a support agent at Avada Software, and I am absolutely blown away by the level of service she provided. From start to finish, Liz demonstrated exceptional professionalism, knowledge, and dedication that went above and beyond my expectations.

Liz's expertise in troubleshooting and problem-solving is truly commendable. She quickly grasped the intricacies of my issue and guided me through a step-by-step process to resolve it. Her patience and clear communication were key factors that made the entire support experience seamless and stress-free.

What impressed me the most was Liz's genuine willingness to assist and ensure that my concerns were fully addressed. She took the time to thoroughly explain each solution and provided insightful tips to prevent similar issues in the future. Her proactive approach and attention to detail truly set her apart.

Beyond her technical skills, Liz's friendly and approachable demeanor made me feel valued as a customer. She genuinely cared about my satisfaction and was willing to go the extra mile to ensure I was completely satisfied with the resolution.

In a world where exceptional customer support is becoming increasingly rare, Liz at Avada Software is a shining example of what true customer service should be. Her dedication, expertise, and genuine care for customers make her an invaluable asset to the company.

I wholeheartedly recommend Liz and Avada Software to anyone in need of top-notch technical support. Thank you, Liz, for your outstanding assistance and for making my support experience a truly positive one!

Sincerely,
Saleforce.pk

Saleforce.pk
Pakistan
3 months using the app
August 20, 2023

The app is wonderful and customer support is super helpful and snappy. Shout out to Esther for helping me out so much. There's just so much stuff this app can do that you don't need to install 3 or 4 separate apps. Easy to use and snappy. Highly recommended.

Unjaded
Pakistan
10 months using the app