Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

May 16, 2022

The app is really good. Support is great. I was connected with a very good support agent named Prakash. He solved my problem in a few minutes, really happy with the service!

inkedcow
Greece
2 months using the app
January 31, 2023

I had a small issue that was not a problem for AVADA. "Hana" helped me and made me feel very welcome, thank you.

GARVILLA
United Kingdom
2 months using the app
Edited June 29, 2021

This app is super easy to use and helps me create awesome email marketing campaigns. Also very responsive customer service. The free plan is pretty basic and many templates / features are only included in the Pro plan... but still a great app.

Cape Crew
United States
2 months using the app
Avada replied June 29, 2021

Thank you for your review which honestly reflect your experience with us. We wan to support small merchants so that they can still send their emails with professional editor tool. Hope to hear more good results from you soon!

Regards,
Rainy

August 15, 2020

I’m loving this app. It gives great stats and it intergrates well with my store. The developers are extremely helpful!

The Coffee Shopping Network
United States
2 months using the app
Avada replied August 19, 2020

Hi there,
Thank you very much for your review of our app. That really motivates our team to work harder and add more features to the app.

I wish you success with your business! You can contact us anytime if you need assistance.

Best regards,
Rainy

Edited May 4, 2023

I recently tried out Avada's email marketing & SMS services, and I was blown away by the results. Not only did my campaigns have higher open and click-through rates than ever before, but the platform was incredibly user-friendly and easy to use.
I also had the pleasure of working with Jasmine from Avada's customer support team, who went above and beyond to help me get started and answer any questions I had. Her knowledge and expertise made all the difference in my experience, and I highly recommend Avada's services to anyone looking to up their marketing game

cuisineartware
Egypt
2 months using the app
October 10, 2022

Great app, very quick customer service. Hana was fast and helpful with resolving some workflow issues. Overall, this is a cheaper alternative to Klaviyo for a tiny business like me. Love it and highly recommend!

balmista
United Kingdom
2 months using the app
August 27, 2022

I used this app and it did help me a lot because it easy and sturdy app and guess what? my emails don't go to the spam folder anymore. also, the support is very helpful. Prakash and his friends in the support team are very cooperative Thanks.

Lusicat
United States
2 months using the app
March 29, 2023

10/10 Great Experience with Avada. Great Support from A-Z amazing email templates. Especially Jasmine is an amazing support person

Cardio Hoop
Switzerland
2 months using the app
June 8, 2023

Jasmine helped me a lot and amazing customer services from this app. They basically helped me to do what I was asked and it saved me so much time

Censored Cosmetics
United Kingdom
2 months using the app
October 25, 2023

Very good customer service! Nice app!

Eye Envy Nederland
Netherlands
2 months using the app