Reviews (1,923)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its automation and template features that simplify email campaigns, highlighting its user-friendly interface that eases setup and management. They appreciate the comprehensive free plan and robust tools like pop-ups and templates that boost engagement and sales. The customer support team is noted for its responsiveness, particularly helpful for beginners. Merchants value the quick, positive results it delivers.

Edited July 6, 2021

This is a great app for marketing via email or other channels and they have a very nice and helpful support in case of problems/questions!

Erlebe-Schuhe.de
Germany
About 1 month using the app
Avada replied July 6, 2021

Hello,

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences 😊

Please do not hesitate to ask for our support anytime you need

Happy selling 🎉

May 8, 2022

Ritengo AVA Email molto valida e molto più efficace rispetto ai concorrenti. Programmare il flusso di email è veramente facile. L'assistenza è ottima. Esther mi ha aiutato a risolvere un problema in pochi minuti. Veramente efficace e competente!

Lumendesign-IT
Italy
About 1 month using the app
July 26, 2023

Abby Solved my every Problem This app is Brilliant for Email sms whatsapp Go for Pro version They have many template and its automated so no need to worry

FitGearia
India
About 1 month using the app
Edited November 18, 2022

Jasmine was very helpful she tried to find solutions to help me and appreciate the help. very much.

RosesEnchantment
United States
About 1 month using the app
Edited December 18, 2020

The app has helped me save customers who abandoned the purchase, and the customer service is very good. It would be better if some settings were optimized

mosttly
China
About 1 month using the app
Avada replied December 20, 2020

We're thankful to have you as our customer. Thank you so much for trusting and loving AVADA Email Marketing.

We will do our best to support you and make the app even better. I hope it will be your good friend and bring more revenue to your shop.

All the best,
Jasmine from AVADA

July 25, 2023

This is my second store, and I did not hesitate a second in using Avada for my email marketing needs.
The support is fantastic:
- Chat option
-Always available
-No long wait time
-Get a transcript of the conversation sent automatically, so I can refer to it for later use
- Support team is very professional, knowledgeable and efficient (*they just solve, or fix my issues right there and then, and it's always been very quick!)
*Today I dealt with Esther & she was "The Bomb"!

The reasons why I like Avada:
- Clean & sophisticated look
- The free plan has wayyyyyyy more than what new businesses need ( number of contacts, emails, types of forms to collect emails...
- I can do it all on my phone
- The email templates come with template text, so I just have to tweak it and enable!

I like it simple, clean, and easy to implement.

If you want to start a newsletter, set up freebies, send out coupons... you should definitely check them out!

Stay-at-Homeschool Moms Co-op
United States
About 1 month using the app
Edited January 17, 2022

I really appreciate your customer service it is the best service ever received as a merchant from a third-party app. Lucy, thanks for all your kind and willingness to support setting up all functions by yourself personally. I want to ask for more help from your customer service in the future as well.

Facestora
United States
About 1 month using the app
August 31, 2023

5 STAR AWESOME AVADA..
actually while setting up my store..
i am using avada apps very helpful..
one by one i am setting up one app and install another avada app..
all apps are easy to use..
AVADA support is awesome..
Specially Hana.. She is so polite, intelligent, and fast to resolve all my issues..

THANK YOU SO MUCH AVADA and HANA

GoCart
India
About 1 month using the app
January 23, 2022

Support from Lucy was amazing! Regarding the app though, my contact list had gone over 500 and so welcome emails had stopped sending. I've found out that this has been going on for about 6 weeks - it would have been good if I'd been notified of this as it has no doubt lost me sales.

Fang & Fur
New Zealand
About 1 month using the app
November 1, 2022

Prakash was very helpful and assisted me well. I was having trouble navigating the app and he showed me how to use it.

SILÖAH
United Kingdom
About 1 month using the app
Avada replied November 9, 2022

We sincerely appreciate you taking the time to share with us your experience at AVADA. On behalf of our entire team, thank you for allowing us to support you.

All the best,
AVADA Support Team