Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automated invoice generation, saving them both time and resources. They praise its customization options, ease of use, and seamless integration with shipping providers. The automated email feature and post-order invoice sending are also valued. Customer support is responsive, with the chat function being especially effective. Merchants also value the multilingual invoice capabilities and handling of different tax rates for international sales.

Edited August 24, 2023

On my second tech support chat, Liz was able to help find the step I was missing in changing order templates very quickly, so that I could get a customer documentation they required right away. It was a perfect experience that took maybe three minutes. Having support right there in invaluable... thanks so much Liz!
On my first tech support chat I found the AVADA app works pretty well. With the help of Juliana from technical support, I was able to get the documents I needed for customers up and running in very little time just working with her through the online chat. Great work Juliana!! You really provided excellent service... thanks so much!

United States
Over 2 years using the app
August 11, 2023

I installed Ava PDF Invoice Order Printer. It had good reviews but I had tried others but could not customize the template. When I installed the App, I realized that the template was not quite what I needed because I had to make a few changes.

So I chatted with support and Sunny picked up my chat and was very helpful and customized the template for me. Now it seems that the template is customized just for my business.

I give this shopify app 100% thumbs up.

DJ Wholesale
United States
About 4 hours using the app
July 20, 2023

The Ava PDF Invoice Order Printer is perfect for our requirements. It's well priced, and the features it offers have been great for our business.

I did encounter an issue with invoices for orders processed using the Volume Discount app, which was initially a worry. But the support team, especially Esther and Gideon, were absolutely fantastic. I heard back from them within 30 seconds of sending my message.

With the help of my screenshots, they identified the code issue and had it sorted out in less than an hour. I was very pleased with their swift response and the high quality of customer service they demonstrated.

I would definitely recommend Ava PDF Invoice Order Printer to any Shopify store owner looking for an efficient and reliable invoicing solution with a team that truly backs up their product.

Urban Farm-It
United Kingdom
About 1 hour using the app
March 19, 2023

So far everything is working well. Hope to see more advanced features updated in the future. Had a small problem setting up the automated emails, and Emily from the support team was nice and quick to help solve it. Overall it is recommended.

yeedi Europa
Hong Kong SAR
Over 1 year using the app
January 24, 2023

Great system and great customer service. Highly recommend this app. I needed an app to customize invoices and send to customers after an order as well as allow them to download the invoice from their order history. Solved every problem

SD Distributors & Wholesale
United States
About 1 year using the app
Edited October 18, 2022

I had a problem while printing through Aveda with any invoices that required a revised quantity, changing the bottom line. It seemed like the system did not retain the new information when I printed it although the revised info was visible on the invoice . I had a chat with Liz and she was able to fix my problem. I was unable to revise an invoice and print it with the new information. It kept reverting back to the old invoice. Liz corrected the problem. She also suggested I refresh before printing and that it might take a little time to catch up . I hope it works on all revised invoices moving forward. Thank you Liz!

We Take The Cake®
United States
Almost 2 years using the app
Avada replied October 27, 2022

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Liz receives the recognition they deserve. Thank you again, have a great day!

AVADA Support Team

February 14, 2023

Really happy with the whole customer service experience. We have been using Avada for a couple of years without any problems at all or need to contact them. However, just recently, I needed the totals on the invoices set up in a specific way for UK to EU sales (IOSS Compliancy) and Avada were able to help me with this quickly and efficiently. I wouldn't hesitate in recommending Avada for all your customer invoicing requirements.

United Kingdom
Almost 2 years using the app
March 15, 2023

We use this APP for a while now. I do recommend for people how need custom invoices and want to take control of the code. The support by chat is good. Emily helped me twice already and with an A+

Cartouches Certifiees
About 2 years using the app
July 12, 2023

Great app, works perfectly and does exactly what we need. Saves us time and money. They also have a great customer service, especially Esther, who helped me today to customize templates for our needs.

United Kingdom
19 days using the app
September 12, 2023

I was looking for app that would create PDF invoices automatically. All of ones I've tested had issues with counting VAT. We needed custom formula. At first we had some struggles with Avada. However, the support was awesome. They made the custom formula for us, fixed everything that we've asked for. I'm sending 5/5 stars, you're great! Highly recommended.

6 days using the app