Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automated invoice generation and bulk printing capabilities, saving them significant time. They value the customization of invoice templates and praise the app's ease of use and reliability. The customer support, particularly staff members like Liz, Juliana, and Esther, is frequently commended for their responsiveness and professionalism. The app is recommended for its efficiency and excellent customer service.

November 14, 2023

Very easy to setup & excellent support

Código1530 SG
11 days using the app
September 15, 2023

Le support est très pro!
A 00:30 en pleine nuit j'ai eu une réponse en 1minutes !

Franchement Bravo.

About 2 months using the app
November 5, 2023

Hana was very helpful!

11 days using the app
Edited August 24, 2023

On my second tech support chat, Liz was able to help find the step I was missing in changing order templates very quickly, so that I could get a customer documentation they required right away. It was a perfect experience that took maybe three minutes. Having support right there in invaluable... thanks so much Liz!
On my first tech support chat I found the AVADA app works pretty well. With the help of Juliana from technical support, I was able to get the documents I needed for customers up and running in very little time just working with her through the online chat. Great work Juliana!! You really provided excellent service... thanks so much!

United States
Over 2 years using the app
September 7, 2023

This is a good application. Customer service system works so good, Sunny was so helpful.

2 months using the app
August 23, 2023

I like this app, the templates are simple and effective and look smart. The invoices are all automated so when my customers have their orders fulfilled, they receive VAT invoices. The customer service is exceptional. I had a few queries designing my emails and messing about in the settings and a lady called Hana was very helpful and had fantastic response times (30 seconds).

United Kingdom
5 months using the app
August 17, 2023

Great app for generating order invoices. Good customer support as well. I wanted to customise the order invoice template and I got great help. Sunny and Williams were attentive and patient with me in getting my queries resolved.

4 months using the app
September 8, 2023

Awesome response.... Thank you

Baybee India
12 days using the app
September 12, 2023

I was looking for app that would create PDF invoices automatically. All of ones I've tested had issues with counting VAT. We needed custom formula. At first we had some struggles with Avada. However, the support was awesome. They made the custom formula for us, fixed everything that we've asked for. I'm sending 5/5 stars, you're great! Highly recommended.

6 days using the app
September 27, 2023

Easy to use and quick responses along with pictures to help you navigate through the app.

United States
2 days using the app