Reviews (896)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective invoice creation and printing capabilities, crucial for including in shipments. They value the ease of use and customization options for templates to meet specific business and local needs, despite an initial learning curve. Features like saving invoices to a drive and automated invoice sending as orders are fulfilled are highlighted, making it suitable for high-volume operations. The app is noted for its reliable performance and responsive customer support, with staff members like Esther, Tiana, and Hana receiving specific praise for their prompt assistance. Technical issues are reportedly resolved quickly, often in real-time via chat, ensuring minimal disruption to business activities.

January 7, 2021

It's very easy to get fully customized Invoices with this tool. And the best is the customer support, they are helping very quick to solve problems.

Academy of Beauty
Germany
About 2 years using the app
Avada replied January 7, 2021

Hello,

Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!

Should you need our support, please feel free to contact us at anytime. We are so happy to help.

Best regards,
Daisy

July 14, 2021

A great app and an even better customer service. I would highly recommend this app to every shop owner. You won't regret it.

Dinner & Cooking
Netherlands
About 2 years using the app
January 7, 2022

Great support from staff! Helped me out to customize and adjust the different templates and responded super quickly.

RACTV
Hong Kong SAR
About 2 years using the app
January 25, 2022

Ich hatte Probleme bei der Rechnungserstellung und habe den Kundenservice im Live-Chat angefragt.
In weniger als 5 Minuten konnte Roger mein Problem lösen. Netter und schneller Kundenservice!

NAHA
Germany
About 2 years using the app
June 19, 2020

This app is great. Easy to setup and has everything I need. The template is clear and professional, just change the information and it is good to go.

Herdwish
Canada
About 2 years using the app
May 4, 2022

This app is easy to edit and works great. The assistance of the supporting team was fast and very helpful, thanks Esther for you great help!

Piquail
Germany
About 2 years using the app
July 19, 2021

Does what it says, very customizable and the technical support is great! I had a problem and they didn't stop until it was solved.

Farah Beitelmal
Spain
About 2 years using the app
Edited September 6, 2022

The app designs are customisable and solved our invoicing needs. Further, the support is fantastic!

Capital C Amsterdam
Netherlands
About 2 years using the app
February 22, 2022

The functionality of the app is great. Marcus in particular was able to assist me with every one of my questions as well. Looking forward to using the app on every one of my future orders

Dangerously American
United States
Almost 2 years using the app
Edited September 15, 2022

Fennic is a gem. Helped us to get our issue resolved quickly with a stop gap solution (we were on a delivery deadline), then committed to helping resolve the larger issue. A great company with quick support and willing to help. Our invoices look professional and we feel confident that any programming issues that come up will get looked after quickly! Prakash, you're also a gem. Got my issue resolved quickly aka within minuetes of bringing it up! Thanks!

The Northern Dumpling Co.
Canada
Almost 2 years using the app