Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving features, ease of use, and customization options, especially for generating and printing invoices. Its automation feature that sends VAT invoices upon order fulfillment is highly valued. The app's customer service is often praised for its efficiency and round-the-clock availability. The support team is recognized for their ability to tailor templates to specific business needs and resolve technical issues swiftly. Merchants also value the app's user-friendly interface, compliance with local and international standards, and reliable performance.

January 25, 2022

Ich hatte Probleme bei der Rechnungserstellung und habe den Kundenservice im Live-Chat angefragt.
In weniger als 5 Minuten konnte Roger mein Problem lösen. Netter und schneller Kundenservice!

NAHA
Germany
About 2 years using the app
June 19, 2020

This app is great. Easy to setup and has everything I need. The template is clear and professional, just change the information and it is good to go.

Herdwish
Canada
About 2 years using the app
July 19, 2021

Does what it says, very customizable and the technical support is great! I had a problem and they didn't stop until it was solved.

Farah Beitelmal
Spain
About 2 years using the app
Edited September 6, 2022

The app designs are customisable and solved our invoicing needs. Further, the support is fantastic!

Capital C Amsterdam
Netherlands
About 2 years using the app
February 22, 2022

The functionality of the app is great. Marcus in particular was able to assist me with every one of my questions as well. Looking forward to using the app on every one of my future orders

Dangerously American
United States
Almost 2 years using the app
Edited September 15, 2022

Fennic is a gem. Helped us to get our issue resolved quickly with a stop gap solution (we were on a delivery deadline), then committed to helping resolve the larger issue. A great company with quick support and willing to help. Our invoices look professional and we feel confident that any programming issues that come up will get looked after quickly! Prakash, you're also a gem. Got my issue resolved quickly aka within minuetes of bringing it up! Thanks!

The Northern Dumpling Co.
Canada
Almost 2 years using the app
Edited June 12, 2023

Had a problem with Tax and other things in the templates, but Hana helpt me out very proffesional indeed. Great support

Werners Weinwelt
Germany
Almost 2 years using the app
August 30, 2022

We have been using Avada already for a while, but now with the new EU e-commerce tax laws, we need to show the different tax rates on the invoice. So each country has a different tax rate for our products and another rate for the shipping costs. I contacted support and Tony from Avada was able to help me. He went into my template and set it up correctly and now our invoices are exactly the way we need the, The customer support was amazing. I truly recommend Tony and kudos to Avada for great customer support.

Cocoa Supply BV - NL-BIO-01
Netherlands
Almost 2 years using the app
May 25, 2022

good and easy app. very userfriendly. Great and very fast support that help ! Highly recommend this app

Wonder Living
Denmark
Almost 2 years using the app
December 21, 2021

That's always a pleasure to deal with a service that provides so nice and quick support. Thanks, Fennec, for the help! ;)

travelpainter.art
Russia
Almost 2 years using the app