Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its time-saving features, ease of use, and customization options, especially for generating and printing invoices. Its automation feature that sends VAT invoices upon order fulfillment is highly valued. The app's customer service is often praised for its efficiency and round-the-clock availability. The support team is recognized for their ability to tailor templates to specific business needs and resolve technical issues swiftly. Merchants also value the app's user-friendly interface, compliance with local and international standards, and reliable performance.

Edited November 18, 2022

Great app with a super support team. Abby did a great job helping me with all of my questions. Very dedicated and helpful. Thanks, Patricia

Haygain Deutschland
Germany
Almost 2 years using the app
May 8, 2022

The app is great and helping me a lot with my business. I needed some customization on the look of the Invoice and thanks to Roger I got what i needed! Keep it up guys!

Trending South Africa
South Africa
Almost 2 years using the app
August 23, 2022

Très bonne application, facile d'utilisation, support client professionnel et à l'écoute (Merci Hana )

Gros braquet
France
Almost 2 years using the app
Edited October 18, 2022

I had a problem while printing through Aveda with any invoices that required a revised quantity, changing the bottom line. It seemed like the system did not retain the new information when I printed it although the revised info was visible on the invoice . I had a chat with Liz and she was able to fix my problem. I was unable to revise an invoice and print it with the new information. It kept reverting back to the old invoice. Liz corrected the problem. She also suggested I refresh before printing and that it might take a little time to catch up . I hope it works on all revised invoices moving forward. Thank you Liz!

We Take The Cake®
United States
Almost 2 years using the app
Avada replied October 27, 2022

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Liz receives the recognition they deserve. Thank you again, have a great day!

AVADA Support Team

May 10, 2022

This app makes the job for handle our invoices. Support is really pro & answer very fast!
Keep going!

Gibus Cycles
France
Almost 2 years using the app
Edited July 21, 2022

I used this app, but I wish it could download more at once:)
Support chat responds fast and Marcus was patient with all of my questions and he solved my problems fast :) 5 stars for him

Mushroom Cups International
Croatia
Almost 2 years using the app
November 13, 2022

Hakeem helped me immediately with my issue.
I really appreciate his help.
I needed help to print out on the Shopify website and Hakeem helped me in a few minutes.

Hard Asset Management, Inc
United States
Almost 2 years using the app
February 9, 2023

Excellent support. Any issues with invoices, they will help within minutes. Would highly recommend these folk!

Luxury Paints
United Kingdom
Almost 2 years using the app
October 17, 2022

Brilliant App, I use it all the time. I had a silly question today which was my mistake and Juliana helped me out in literally two mins of me asking for support.
Highly recommended and useful with great support.

Graphics Direct
United Kingdom
Almost 2 years using the app
Avada replied October 27, 2022

We're happy to hear that our team provided you with excellent service. We'll make sure that they receive your feedback. We're sure it will make their day!

Sincerely,
AVADA Support Team

December 23, 2020

Hello! I am using this app to easily and automatically drop on my logistics FTP the invoices for each orders. Indeed, we need to include them to the parcels we ship out of EU. It works perfectly. Had a little issue at first (maybe because of a certificate to validate at first) but it was quickly solved by Fennic. Now I can stop being annoyed with missing invoices that have to be checked and downloaded :). Thanks

Colorful Black
France
Almost 2 years using the app