Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and seamless integration into product pages. Its adaptability to various screen sizes enhances the shopping experience and helps reduce returns. The support team is commended for their prompt and professional assistance in resolving technical issues. The app's ability to manage multiple size charts for different products is also valued, making it a useful tool for those selling a variety of items.

April 6, 2024

custom Support Esther is very nice and helpful to solve my issue, and this app can help me for my size problelm

Dressify.space
United States
39 minutes using the app
February 20, 2024

Esther was very helpful. She assisted me with positioning the size chart correctly on my site. She was very patient and answered all of my questions. It was a pleasure working with her.

Pawsh Pets Boutique
United States
About 3 hours using the app
January 4, 2024

Fast support and solved my problem very well

Delimira.au
Hong Kong SAR
28 days using the app
April 8, 2024

Great app! When I had a small issue, Tiana and William fixed it very quickly.

Skin and Threads
Australia
About 2 hours using the app
April 13, 2024

They purposely mess up the Size Charts so when you ask for help they quickly answer in return for you to write a feedback/review for their app. Not recommended!

Luminous
Australia
3 days using the app
Avada replied April 14, 2024

Hello there,

We're so sorry to hear about your experience with our app. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any issues you've encountered.

Regarding your statement that we purposely mess up the size charts, we want to assure you that this was never our intention. We always strive to adhere strictly to Shopify policies and ensure a seamless experience for our users. However, we recently updated our app, and it's possible that some themes may require manual updates and support to ensure the size chart displays properly on your site.

Upon reviewing our chat history, it appears that Nolan addressed the issue you mentioned on April 11th, and it was resolved. However, if there are any remaining issues or if you're referring to a different incident, please let us know so we can address it promptly and ensure your satisfaction.

We've shot you an email to follow up, kindly check the mailbox so we can continue assisting you.

Your satisfaction is our top priority, and we're committed to resolving any issues you may have experienced. We value your feedback and would appreciate the opportunity to turn your experience around.

Thank you for your understanding and patience.

Best regards,
Avada Support Team

December 1, 2023

Nice , easy to use size chart. Fast and excelent support responds from Jasmine.

Vilanaclub
France
About 2 years using the app
January 23, 2024

good

Palette by Kanika Bhasin
India
Almost 3 years using the app
April 9, 2024

Hana is the best customer service out there thank you so much for your help!

zuralux
United States
About 1 hour using the app
December 15, 2023

The app didn’t work perfectly right away, but the customer service and the developer were really good at solving the problem. Now it works great!

SuperSuits
Italy
6 days using the app
April 20, 2024

fantastica app e personale top Audrey e Maison sono fantastiche

Rebirth33
Italy
About 2 years using the app