Reviews (1,429)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its detailed size charts on product pages, which reduce sizing inquiries and enhance customer experience. It offers robust customization options for different vendors or product tags and integrates seamlessly with store themes. The app is user-friendly and includes a modal window for additional product information. Customer support, with staff like Esther, Sunny, and Lydia, is highly praised for being responsive and efficient, often resolving issues within minutes.
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This app is GREAT! I have classy looking size charts and the level of customization I am allowed is just amazing. As far as the customer service team is conerned - HATS OFF! You guys are great, THANK YOU
Great app! Love the customization and the team support's service. It's really quick and helpful. Highly recommend for any seller with a POD store
Nice and Smooth Support team. Special Thanks to Esther and Gideon. It was very good experience with them.
I installed the app and was having some minor issues with positioning of the button and the size of the window. Contacted support and within 30mins everything was sorted out for me. Great app, even greater support. Highly recommend.
Great App. More importantly i had an issue where the size charts disappeared from shopify and i could not seem to remedy myself. I Messaged support team and they resolved issue with in the hour without any input from me. Well Done
This app has been great for my small business! Fennic helped me with getting it to display properly on my site efficiently and kindly. Great service and app :)
Atendimento da HANA simplesmente PERFEITO, ela atendeu todos os meus pedidos e deixou exatamente como eu imaginava. Eu amei instalar esse app. Vou indicar para todos que conheço. Obrigada pelo serviço sensacional que vocês oferecem, por um preço justo.
Prakash was excellent, super fast, helpful and had a sense of humor too. All important things to make my day better!
Atención rápida y eficaz! Muy buen servicio de soporte por parte de Esther. La aplicación también genial
Had some problems with the app out-of-the-box. Support wouldn't give up and kept on trying to help me when I thought about finding a different app. They managed to got ik working and we are using it now. Works well. And great support :)
Hello,
I am Daisy from AVADA Team.
Thank you so much for taking the time and give us your valuable feedback!
Firstly, we are sincerely sorry to hear that you have not an unhappy experience with our app. As I am a merchant myself, I know how frustrating things can get!
Secondly, since we have not had a chance to communicate before, would you be willing to giving us an opportunity to connect with you and help you solve the raised issue?
1. Document links
I have checked on support links in the app and I see that they are still working.
2. Size chart does not show
I am assuming that you were trying to set up a size chart for products with certain conditions. However, the size chart did not show because of incorrect conditions.
Could you please let me know the products that you want to add the size guide to?
Our technical team is ready to help you to add or custom the size guide as you want.
We value your business and hope to win back your trust. Meanwhile, If you have any additional feedback or cause for concern, please do not hesitate to reach out.
Thank you so much for your cooperation! I am really looking forward to hearing from you.
Best regards,
Daisy