Reviews (719)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and comprehensive features tailored for B2B and wholesale businesses. It's praised for enhancing website design and functionality with custom pricing and customer registration. Compatibility with various Shopify themes is also noted. Many commend the support team for their exceptional service, quick responses, and effective problem-solving, especially during installation. It's seen as a valuable tool for streamlining wholesale operations and improving user experience.

May 3, 2023

Tried to partner with this app because it looked ideal and had good reviews. Being in Australia, we were directed to an office in Vietnam. Had a rushed demo and then we sent an email with one single question. A "ticket" was sent to us but had no content. Followed up a few times seeking an answer or more info. No replies to the emails. Eventually sent one saying will you assist, or should I give up? No response. Very disappointed.

Mog & Bone
Australia
10 months using the app
Edited March 29, 2023

Me han ayudado Jennie y al técnico Duc Nguyen Van, me han solucionado un problema en menos de 24 horas y todo muy bien. Me han modificado la plantilla para que los clientes mayoristas puedan ver los precios personalizados en la página de la tienda. Ya se estaban quejando porque no veian los precios reducidos. Asique en menos de 24 horas el tecnico Duc y Jennie me han ayudado. Me toca traducirlo al ingles pero de todas formas nos entendemos con el traductor de google.
Actualización: no me resuelven los problemas, además tardan más de 24 horas en contestar, en españa resuelven las cosas a las 9 de la mañana y luego desaparecen 24 horas

Jennie and the technician Duc Nguyen Van have helped me, they have solved a problem in less than 24 hours and everything is fine. I have modified the template so that wholesale customers can see custom prices on the store page. They were already complaining because they did not see the reduced prices. So in less than 24 hours the technician Duc and Jennie have helped me. I have to translate it into English but we still don't understand with the google translator.
Update: they do not solve my problems, they also take more than 24 hours to answer, in Spain they solve things at 9 in the morning and then they disappear for 24 hours

Actualización: han solucionado todo hasta el limite de lo que ellos puede, intentan ayudarte en lo máximo posible,todo funcionó rápido al dejarle una reseña negativa, pero era necesario para poder mejorar nuestra web

Natural Esential
Spain
9 months using the app
BSS Commerce replied March 27, 2023

A great thanks from Jennie and the team for the update.

If you might have any other concerns, don’t forget to reach the team at sales@bsscommerce.com and we will be right there.

Take care!

February 21, 2023

App support was super great! Jena Nguyen, dev Tran Duc And and Pham Dinh Hai went above and beyond to implement what we needed for our store. Our theme didn't support a few things in the app but Jena and her team were able to find the the problem and gave us some options on how we wanted to proceed. They were able to make the needed adjustments our store needed in a timely manner without any problems. Would definitely recommend this app for any wholesale solutions!

Trixxi Wholesale
United States
10 days using the app
BSS Commerce replied February 23, 2023

Thank you for the 5 star rating! We are very grateful for your kind words about our support team Jena Nguyen, Tran Duc, and Pham Dinh Hai. We are so pleased that they were able to meet your needs in a timely manner and provide you with the solutions that you needed. We appreciate your support and look forward to helping you in the future!

May 9, 2023

We encountered some problems after installation, and the technicians helped us solve them responsibly. The customer service is also very patient to answer my questions, and will give timely feedback to the questions. I have searched several B2B apps, and I am quite satisfied with the functions of this app, and the direct online communication really improves the efficiency

ZOSI Technology Co., Ltd.
China
10 days using the app
BSS Commerce replied May 10, 2023

Thank you so much for your five-star rating! We appreciate you taking the time to search for a B2B app and that you found the features and functionality, as well as the direct online communication, useful and efficient. We appreciate your support!

July 8, 2021

Great service from Stephanie. quick response and very patience, always try very hard to solve problems. Recommend this app.

Yep Plaza
Australia
10 days using the app
BSS Commerce replied August 24, 2021

A great thanks from Stephanie and the team.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Take care!

Edited March 23, 2023

I recently added the app to my store and needed assistance getting it to work properly. Many thanks to Emma C and Hoang Van Luan, the tech. I submitted a support ticket, and I received an immediate response!

They both made certain that all of the features required for my website were installed and functioning properly. I created a Price List per Customer, and Emma was a huge help with the initial setup. The tech guy assisted in the installation of custom prices on all pages, including a Wishlist page rendered by a third-party app. This is useful if you have products that are only available to certain customers, such as wholesale versus regular.

Many additional features, such as the shipping rate, I intend to use in the future. I can exclude clients with business courier accounts from shipping fees so that I can charge the appropriate amount to customers with business courier accounts. Overall, both the app and the assistance I received from Emma and Hoang Van Luan were excellent. I'm not sure where I'd be if it weren't for them! Excellent overall experience.

Fry Fresh Edible Oils
United Kingdom
10 days using the app
BSS Commerce replied March 17, 2023

Thank you so much for your 5-star rating! We are so pleased that your experience with our customer service was excellent and that our agent assisted you with your initial setup. We appreciate your feedback and are glad that everything is functioning properly now. |

April 1, 2022

Habe die App in meinem neuen B2B Store eingefügt, läuft sehr gut und die Hilfe vom Support war richtig klasse! Schnell und kompetent! Danke Emma and Hoa Xuan Duong! Viele Grüße Udo

Cashewrella-B2C
Germany
10 days using the app
BSS Commerce replied April 13, 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

March 2, 2022

I am very happy with this app.
Above all, when I installed B2B/WHOLESALE SOLUTION, the application was not fully compatible with my Shopify theme and Emma and Minh Dang were able to do a serious and fast job so that everything could work!
I had an issue with the quantity amount break function not updating in the cart and despite it being the weekend the team still fixed the issue.
Really very satisfied with this application and the team.
Thanks so much for your services, Love BSS team

watcstudio
Portugal
10 days using the app
BSS Commerce replied March 3, 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

Edited February 13, 2023

Guten Tag,
Very fast and perfect support. I have installed the B2B Login app from BSS before, and now I'm testing out the B2B/Wholesale Solution app for my site. I just used the app for a few days to experience it and have some reviews about the app. The app is good. It is simple to understand and simple to utilize. I needed a custom registration form and some settings, Support staff June Nguyen and dev Duc Anh Tran solved fastly. Many thanks for the product and support.

Super Produkt und schnell Support.

Mit freundlichen Grüßen

Wir kaufen deine Radsätze
Germany
10 days using the app
BSS Commerce replied February 15, 2023

Thank you so much for the wonderful 5-star rating! We are delighted to hear that you were able to enjoy a simple, easy-to-understand experience with the B2B/Wholesale Solution app, as well as the helpful support from June Nguyen and Duc Anh Tran! We truly appreciate your kind words.

June 3, 2022

Excellent service in required areas. Very responsive in dealing with any issues encountered. No issues in recommending this app and their technical team.

CCTVdirect
United Kingdom
9 days using the app
BSS Commerce replied June 6, 2022

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!