Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its simplicity, valuable functionality, and ease of use. It integrates well with various themes and boosts sales by alerting customers about restocked items. Many appreciate its intuitive interface, customization features, and the valuable customer preference data it provides. It's seen as essential for boosting ROI. The support team is often praised for their quick and effective problem-solving.

March 26, 2016

Couple of issues; when I was at free I thought me going over to a paid plan would be the better options due to the limitations. Well from Free it goes to $19 thats literally the first option. There is no way to downgrade and there is no lower price than 19. Its a great app and the features are super cool. Especially when you create something like I have where they click notify when back in stock. I just dont like the no lower plan situation

Vapel1fe
Canada
About 2 years using the app
November 11, 2022

Good app! Although it is pricey. Giving it four stars because the one thing I wish it did was load faster because it would be more effective that way. On some of my pages it take more than 30 seconds and sometimes up to a minute to load the out of stock button that allows people to sign up for back in stock notices. Granted I have a lot of images on certain product pages and that is why the customer service for this app told me it takes so long to load but still, I would keep that in mind. Very helpful programmers and I do recommend the app as it has generated sales for us when sending back in stock notifications.

Katie Dean
United States
About 2 years using the app
Back in Stock replied November 14, 2022

Thank you for taking the time to leave us a great review 🙂!

July 3, 2020

This app is great. It's easy to use and makes us money, so we'll keep using it! The ONLY thing that would make it an AMAZING product for us is if there was a way for the customer to check a box on the form to request a notification when ANY/ALL sizes of a given product become available, not just one size of that product. We sell live plants so usually our customer is happy to buy any size of a given plant when it comes available.

Dancing Oaks Nursery and Gardens
United States
Almost 2 years using the app
October 2, 2019

The app is great. We do have an issue where the app creates accounts in Shopify with the collected email address but no First and Last name which is causing issues with a Celigo/Netsuite sync due to those being required field to sync. Developers seem to have no intentions on helping out with this situation. Take it or leave it. Otherwise our customers do appreciate the capability.

Ruffwear
United States
Over 1 year using the app
June 11, 2017

This app is very useful if you own an online boutique, or any online store for that matter. It is very customizable and easy to use.
Get this app if you want to retain customers (which, why wouldn't you?). What I love most about it is the fact that you can link your mailing list and customers have the opportunity to join your list while signing up for a restock notification.

If you would like to see a demo check out my site DopeFein.com and click on any item that is out of stock!

I gave 4 stars because although I do find it very useful, it is a little pricey, especially when it becomes necessary to upgrade your billing package.

Dope Fein Boutique
United States
Over 1 year using the app
February 7, 2021

We had a sudden spike of some of our product we source being sold out very fast because they were featured in TV. In order to manage the influx of customers, we needed a quick way to add "Email When Available" so that we can keep this customers as much as possible. Found Back in Stock, installed and within a few minutes it was added in the site! Since we're a bilingual site, I needed some tweaks but Back In Stock customer service was there to help! Great app and great service. Thank you!

Borderless Creations
Japan
Over 1 year using the app
Edited May 6, 2022

Very easy to set up, had great structure and layout and worked immediately with our Shopify theme (Focal). I didn't give it 5 stars due to the inability to customize the button on the product page, which I feel should be part of the total solution. As our company is based in Norway, I would have also liked to be able to set the default country code to Norway such that the visiting customer doesn't have to browse to find their country code. However, I reached out to support and they gave me excellent help in tweaking this.
Therefore from a support perspective 5 stars, but 4 from a product perspective.

Greenphones
Norway
Over 1 year using the app
Back in Stock replied May 26, 2022

Thanks for your review! We do apologize for the inconvenience you had with our app. We're working on allowing customers to set the default country under the SMS option. Once this is live, you'll be notified! Thanks for choosing us, and feel free to reach out to us if you ever need any assistance 😊!

May 1, 2022

Quick, great assistance when I needed it. I wanted to make the floating button stationary and the team got it squared away within hours!

Michelle Minott
United States
12 months using the app
Back in Stock replied May 1, 2022

Thanks for your wonderful review Michelle! If you don't mind me asking, what could we do to change this to a 5 star review 😊?

May 4, 2022

Really great support. 4 stars because you can not place the e-mail me button were you like. Other wise good.

Klub Vollmer Shop
Denmark
9 months using the app
Back in Stock replied May 26, 2022

Thanks for your review! We can place the button anywhere on your page. We might have trouble doing this, if your page has some CSS that is distorting the button's placement.

Where were you trying to re-position the button? If you don't mind could you reach out to me at dangelo.walker@sureswiftcapital.com. If you could share with me where you'd like to place the button, I could do my best to assist you with this!

Edited January 29, 2021

We have been using this app for a few months now. Although the plans are quite expensive for us as a very small business, it is very easy and quick to set up and our customers love the convenience of being notified.

Wooden World
Australia
9 months using the app