Reviews (548)

Overall rating
4.2
Counts per rating level
  • 91% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
July 16, 2023

I'm very happy with the Rewind app and their customer service. They're responded fast to my query and were very helpful.

Alexandra Ledermann Sportswear
France
About 3 years using the app
June 15, 2023

Rewind informed me that I was eligible for a smaller plan, something you don't see that often, great service!

HermanWines
Netherlands
Almost 3 years using the app
June 6, 2023

Very good service! the delay of answer to my email is very good. the team is nice.

Thank a lot.

Nv.

ND Premium Design
Canada
4 days using the app
June 5, 2023

Rewind Backups Support team is quick, efficient and effective. They kept on informing me until a solution was found. This is what I call "a perfect service".

ATELIER Sibylle Laubscher
Switzerland
Over 1 year using the app
October 21, 2022

Excellente application pour avoir un back up de son site. Installation facile et rapports réguliers, je fais confiance.

Novoma
France
Over 1 year using the app
June 9, 2022

Works as promised! Support was good and installation fast. Have not yet had the need to use it luckily, so can't tell how that works.

MUD Jeans
Netherlands
About 1 month using the app
February 27, 2023

so much better than the free back up in shopify. easy to use, hopefully i will not need to use it, but if i do i will get back up and running as fast as possible.

The Body Shop
Malta
Over 1 year using the app
June 1, 2022

Stellar support. Great app to have on the store. Installed it in the first place for the peace of mind. Then you only really understand how good it is when you actually need it.

Boutique Adrenaline
Canada
Over 3 years using the app
June 12, 2022

We pay monthly fees and no backups are made. Support does not give us an answer. We recommend using another app. Pagamos cuotas mensuales y no se hacen copias de seguridad. El soporte no nos da una respuesta. Te recomendamos que utilices otra aplicación. Wir zahlen monatlich Gebühren und es werden keine Sicherungen vorgenommen. Der Support gibt uns keine Antwort. Wir empfehlen ein anderes App zu verwenden.

Mastermind Innovation Limited | UID-Nr. ATU74977634
Austria
11 months using the app
Rewind replied June 15, 2022

Hi Julia,

Thank you for choosing Rewind to backup your store. We’re happy you were able to resolve this issue with Logan from our Support Team. It looks like with Logan’s assistance you were able to access your Rewind Vault where all of your historical Shopify store data (since the first day you installed Rewind) is securely stored.

We kindly ask our customers to get in touch with our team at help@rewind.com with any issues prior to leaving a review. We have a dedicated Support Team available 7 days a week to troubleshoot, help restore data or access your backups, and answer any questions you may have.

April 10, 2025

Great App. Fast and good service. Thank you

Whacky Food
Germany
10 months using the app