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Terrible experience with Rewind
I’ve had this app for over 4 years and honestly, it’s been nothing but disappointing.
In all that time, I only needed to use it once—and it failed completely. Their response? An apology and two months of free credit, which didn’t come close to covering the huge amount of work we lost.
To make matters worse, they quietly increased the subscription from $3 to $19 without ever notifying us. We ended up paying this massive price hike without even knowing.
On top of that, the app is full of bugs. Just yesterday, our store (surface-2-air-sports.myshopify.com) couldn’t even connect because of an ERR_BLOCKED_BY_RESPONSE error.
Bottom line: Do not waste your money on Rewind. It’s unreliable, overpriced, and not worth the risk.
We’re sorry to see you go. We remember your case and appreciate you working with us as we escalated to engineering to understand the intricacies and find a solution.
We know price increases sting. This was our first such adjustment in many years and we did build communications around it so that it wouldn't come as a shock. Whatever the case, we wish you well, and strongly encourage you to keep a backup and recovery solution in place—even if it isn’t Rewind.
This app is amazing and gets the job done!
Very easy to navigate and great for peace of mind!
This app provides store owners the peace of mind they are seeking!
Peace of mind is worth every penny when your playing around with exports.
Fantastic, easy to set up, and provides great piece of mind for a great price!
Great system and really easy reports to follow. Gives the company peace of mind!
So far so good. No complaints! Haven't had to test how effective it would be either.
The app works great and it does exactly what it says: keep your copies safe. Don't hesitate to try it!
Thanks! That's definitely something we take pride in - our app does exactly what we say it does.
I have restored plenty of time, but nothing happened, and the customer service always not there to help.
Hi There,
We have noticed that you posted this review on the same day you installed Rewind Backups. It is not possible to restore to a point in time before Rewind was installed.
When you install Rewind, we start to save versions of your data. At any point in the future, you can go back to one of our saved versions. Unfortunately, you can not go back further than your install date.
We hope our coverage is helpful to you moving forward,
Maura Woodman
Product Manager, Rewind
