The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We're very happy we installed Rewind Backups. Fast and easy setup. Peace of mind knowing we are protected if anything were to happen to our site. Thanks!
We love to hear that, thanks for writing a review!
We have been using Rewind for over 6 years now since our first website. Now, 6 years fast forward we are using it on all 6 of our websites. This is one of those apps, which you hope to never need to use, but so happy that you have it if you actually need it.
This makes us so happy to hear, there aren't many stores that have been with us longer than you. We're proud to have been a part of your journey so far. Here's to the next 6 years!
Christmas Light Source
This app really does what it says it will do. Adding the app to the store was easy. My new migration hyper-inflated my order number and choice of plan. I signed up anyway. I figured that at some point in the 7-day trial period, I'd sort things out. Turns out I didn't need to add that to my iPhone calendar. A customer service representative responded super promptly to an email asking for assistance and he adjusted my plan. One less thing to worry about. While waiting on my first backup, the onboarding process included animated training on the features of the site and how to restore both single items and the entire store. Super pleased.
It might seem like an obvious comment, but we take pride in providing a product that does exactly what we say it will! Thanks for sharing your story here, I'll let the team know that you enjoyed the onboarding tours too.
Great peace of mind for the price. Its worth paying the monthly fee to make sure everything you've worked hard to build up remains reachable should anything happen....
Glad to hear you're enjoying that peace of mind!
Really useful, and great peace of mind. the support is excellent, they got us out a pickle when we were setting up our store. install it straight away. hopefully you won't need it but if you do you'll be glad you did!
Happy to hear that we were able to help you out!
Easy to use, easy to install, personal care and support already after only being a Customer for 3 days. Makes me worry a lot less knowing i have this service ! Thank you Aditya Shah for answering all of my questions and helping me to understand how the back up works and restore's
Aditya is an All-Star, thanks for giving him a shout-out! We are very proud of our support and success teams :)
I use the app to back up our online store. So far, so good! Haven't had any issues. We originally began using the app on another platform but have since migrated to another. I reached out to customer service to see about transferring the app to our new platform. Working with Logan Jones was wonderful! He helped me figure out how to get the app up and running on our new platform in a timely manner and even helped me cancel the app on our previous platform. He was professional, responsive, and knowledgeable.
Logan is definitely a rock star! We're so glad to hear that Rewind was able to protect your store across platforms. Welcome to Shopify and thanks for leaving us a review, we really appreciate it.
Expensive overage charges introduced without permission or notification. Lost a long term paying customer and a lot of trust.
Hi there. We're sorry you've lost trust in us.
Rewind plans are based on order volume, and we only charge overages when a customer consistently and significantly exceeds their allotted orders.
We do not do this without permission (as a matter of fact, Shopify requires us to have permission before permitting us to issue an overage charge). We ask for explicit permission from customers at sign up.
Because it can be hard to remember sign up steps, we also send an overage notification email to the store owner in advance of a charge. This email serves as a heads up, a reminder, and an opportunity to change to a more suitable plan.
All that said, we have many plans available with various coverage levels. We'd be pleased to work with you to find a suitable plan for Bounce Color moving forward.
The Lemon Tree Candle Company
A Pleasure to speak to Aditya who showed me the app and how it works. Thank you so much for our chat and the advice
We made sure to pass your message along to Adi - thanks for your review!
Aditya was very consultative and of huge value in helping our business understand how we can enhance our store's data protection. Highly recommended.
🙌Love to hear that you're protecting your store with Rewind