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Annoyed they increased the price more than double without warning. You just have to discover it on your bill.
Thank you for taking the time to share your feedback. We shared our price update communications via email to help keep our customers informed. We hear your feedback, and we continue to strive to be as transparent as possible about pricing and price updates.
Great app, and the support received has been second to none. Recommend highly.
We're pleased to hear that you've had a great experience with our Customer Support team. Thank you for sharing this valuable feedback with us.
I have successfully restored in the past with Rewind. I used to have a good review for this app.
We triggered a blog restore on a Friday and were not able to recover the data until one of their support members restored it manually on the folowing Tuesday. By that time, we were no longer getting traffic on previously highly ranked keyword. If this would have been product data, we would have been out of business for 3 days, since there was nobody on the other side to provide support.
A backup tool must have integrity, availability and reliability. By being unable to restore, 2 of these were broken, and my trust on this app with them. Moving to another solution.
Thank you for your feedback. We're sorry to hear that your experience with Rewind has changed from a previous 5-star review.
Our support team has followed up and restored your blogs.
On the weekend support, we hear you. Our current standard support hours don't include the weekend, but we never want our valued customers to feel left alone. We do our very best to get back to all enquiries as quickly as possible, in the order they are received.
Stephan is very helpful. I appreciate what this app does.
Excellent customer service! Helpful and very nice.
Great app. Highly recommend. This is a lifesaver and Stephan was able to help me with my problems. 10/10
Were very supportive and helpful during our data migration. Very happy with the service and the security of knowing our data is backed up.
We just integrated with the Rewind app and have already had a chance to use it! The customer support team is incredibly kind and responsive. The tool is set up well and easy to use. We're grateful to have this added layer of support and security!
We had cause to need a recovery but had never used Rewind before. They responded to our request within about an hour.
Fortunately, we resolved the issue internally and didn't need to recover in the end but they (Bianca) followed up on this with a lovely email. This has given us a very good impression of Rewind so far.
Brittney has been wonderful in helping us integrate Rewind into our Shopify sites! She provides quick responses and thorough communication on how to setup Rewind and select the best plan for our business. Really appreciate all of her help!
