Ziada Online Outlet Mall
So many tools to choose from, easy to navigate & implement. All the tools you need for your business
Was struggling with another contact form app and was looking for an alternative. Zotabox turned out to be super easy to set up and I was live in a matter of minutes. Even the free version has enough to get a good test out of it and then we can graduate to a higher plan. Excited to see it at work!
Stella Rose Fashions
I use this app to allow customers to easily contact our store whilst they are browsing our website. It was very easy to implement on our website and customize as needed.
Bold Addictions™ | Jewelry & Accessories
Updated Review as of 06/23/2020:
No longer happy with this app. A customer emailed me saying she'd been trying to contact me through the website.. Long story short, I didn't receive any messages from her. I made sure the app was connected, sent a message to myself to test things out, I never received that message either... Contacted the app customer service, here is the conversation:
I received an email from a customer who says she used this form on my website to ask a question, I never received her question.
I tested the form myself and didn't anything from my "contact us" Zotabox form.
Please help, also if there's a way I can see any messages sent to me in the past, I'd like to respond to my customers.
Thanks, - Candy"
Zotabox Person 1: "Hi Candy,
This FAQ will solve 99.9% of contact form issues. Please test your contact form with a @gmai.com recipient email address on our setting page.
I will ask our tech team IF they can retrieve your last few emails and send them to you.
CMO & Co-founder
Response from Zotabox Person 2 (same day, so I can view the missed messages):
We have retrieved your form submission from log here:
Please log into your Zotabox account and click on the link to access it.
Founder / CEO"
I logged into my account from Person 2. I was able to see 9 messages I had no idea about (dated as early as April 2020).
Not seeing these messages and not responding is bad for business. I had no idea this form was not working, I don't need anything that's not reliable. Def don't need a link to figure out my own issue from an app co-owner. Seems to me the issue would've been fixed and an apology would've followed.
I guess since I grandfathered into this app from a Free Plan and my plan is still free, things don't work and nothing will alert me - AND the app developer will send a link so "I" can figure out why my form isn't working.
I'm not willing to view the link and figure this out and hope it never happens again, there are too many Free contact form builder apps in the app store.
I DO NOT recommend this app.
Original Review Dated 02/18/2019:
Been using this app for about a year now, switched themes with Shopify and didn't realize this app wasn't connected... The contact form my new theme was using from a simple "page" with contact added as a "theme". That form gave me major spam. Didn't realize my Zotabox app wasn't "live" until I sent myself a message from the contact form that was on my website! It was the same format as all the spam I was getting, made me realize something wasn't right. After going into the Shopify "page" I created with the contact "theme", I turned that off, saw the instructions from Zotabox how to correctly install this app and BAM! Now, I'm back to my regularly scheduled program. Truly a lesson learned. I highly recommend this app, it works, its easy and it keeps your stress level down (do not depend on the contact us option on the Shopify theme "page").
Hi, we are very sorry you did not like our response (and did not follow our link that solves 99.9% of issues). The problem was on your end with your email service provider (something we have no control over as they do not notify us when there is a problem on their end).
We recommended you change your recipient email address to a @gmail.com address but you did not take this recommendation. I see you have been using our free form (with free customer support) for many years with no problem but still decided to give us a 1 star review after not taking our quick advice to resolve the issue. We have since discontinued our free plans (but generously extended our free plans to merchants like you at no charge).
We are sorry our quick, accurate reply was not sufficient for you to follow through and fix the problem (that is out of our control) on your end.
We are also disappointed you have benefited from the use of our free tools for many years but gave us a 1 star review after not following through on our advice to quickly resolve the issue.
We sincerely wish you the best with your online store.
I used this app to perform my Google Adds and organize my shop .I am happy to find it.As I just started working on it ,I don't have any feedback yet.But it looks I will be very happy with my decision.
I just added this app and love it so much already! It's so easy to use and format. Thank you so much!
The White Puppy
This is a very helpful app, easy to setting up and helpful for any customer who comes to my store. could upload a video step by step to make even more easier.
I used this app to add a contact function to my website. It was SUPER easy to use - love the result!
Fit N Trendi
Super easy to configure. I am a new website owner and just starting out with websites and configuration. This app makes it so easy to configure the contact us forms with step by step instructions. Brilliant!
Paracon Consultants Corp.
Awesome tool. Very easy to use. I even can't stop playing with it.
I embedded it to some of my product pages.