Overall rating Based on 107 reviews
A great app that allows us to organise shipping prices per product instead of weight or size. Their email support is brilliant and they were prompt with replies and went out of their way to make shipping rules work for our particular requirements. Highly recommended.
Free trial leads into monthly payments, and they DO NOT provide any option to cancel your free trial. Credit Card automatically charged with no way to stop it. Very deceptive, don't use.
We’re sorry to hear that there has been an issue with your billing! To cancel your free trial, you simply need to uninstall the app. We've reached out to both you privately and Shopify on your behalf to resolve the issue. Please note that we follow the Shopify standard billing cycle (https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).
Univent Catering & Cleaning Supplies Limited
TERRIBLE app no support AT ALL from the support team. Its ever worked properly actually cost us money applying the wrong shipping prices to different areas.
Why am I still getting charged after I uninstalled?!! ,........ .
We’re sorry to hear that there has been an issue with your billing! We've reached out to both you privately and Shopify on your behalf to resolve the issue. Please note that we follow the Shopify standard billing cycle (https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps). If there are any errors then we're happy to arrange a refund.
Little Gem Moments
This app is amazing. I have some pretty complicated shipping requirements and this is the only app I have found able to meet them all. Well worth the money for the service it provides and the support is genuinely the best of any app I've ever used. Will be recommending this app to everyone I know. Thanks so much guys!
I just started using the APP and I love it! We utilize multiple print on demand companies as well as have in house printing. Is supper easy to figure out and if you get stuck the instructions provided are easy to follow. I was loosing money on shipping with the APP I had prior, there where to many sell points and it couldn't handle it
This is an outstanding app. It does everything we were looking for and the support team are first class. I would highly recommend this app if you are looking to do anything custom with your shipping rates
Better Shipping assisted us in doing some very customized and complex shipping rates. The customer service is top-notch, especially when trying to implement such complex solutions.
Only use this app if you have real time carrier shipping feature already on your site ! I Spent hours setting this app up only to find out I have to have another app installed at a cost of $20 per moth to make it work.
This is stated in the apps details BUT only at the bottom of all the information, I recommend this should be placed in a prominent more visible position I like the app it is easy to use but annoyed that I have had to pay another $20 per month to make it work
Really annoyed wasted many hours setting up BEWARE check first
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. Shopify will add the real time carrier shipping feature to any plan for free if you sign up for the annual billing cycle. This is a Shopify requirement and it isn’t something that we have any control over.
If you are in need of a shipping app that can handle multiple, complex scenarios, this is the one. And you will not find better support (Jess is phenomenal!) I give Better Shipping an A+!