Reviews (85)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
July 28, 2026

Incredible app & support.

We were able to increase online orders AND reduce shipping costs more accurate rates for specific zones, postcodes, and products.

The support and guidance I received from Jess was exceptional - truly amazing and I am very thankful for their patience and assistance.

Mercato
Australia
Over 6 years using the app
June 29, 2026

Amazing app for our e-commerce store. We had to set a specific price for a free sample bottle which we couldn't do in Shopify settings alone, the app works seamlessly and the support team are first class. I can't recommend this app highly enough

Hair Fibers
United Kingdom
Over 4 years using the app
November 25, 2025

10/10 experience with the Better Shipping team.
They have fully thought out app and a quick response support team via email.
Would recommend it for any company working with Shopify or freelancer seeking to meet the client complex needs

Longdan Official
United Kingdom
Almost 5 years using the app
May 1, 2024

We love this app! We have a big range of shipping rules we need for our products and the app is perfect. Had an issue recently where a rule seemed to not be working as intended and Jess was super helpful and quick resolving it for us.

Aquacadabra
United Kingdom
Almost 5 years using the app
February 22, 2024

10/10 would recommend. Better Shipping has been such a great app choice and the team are fantastic. We needed to change our shipping process and Peter and the team were readily at hand to help us. We have over 7000 products and they have been so kind, even testing things for us. Anyone who is considering using this app I would highly urge them to consider it!

The Roost UK
United Kingdom
5 months using the app
July 6, 2023

The app does just what I want it to do. it helps me ship my products by weight and even helps me restrict shipping to specific locations. The team helped me with all my questions and guided me through the setup process. Superb and prompt customer service. Definitely worth the money!

Synergised
United Kingdom
3 months using the app
March 22, 2025

Excellent support. Knowledgeable staff. I worked with Peter, who assisted me with my shipping needs. He guided and deployed the necessary configuration, making it fast and easy.

The product has a lot of settings for many shipping needs and rules, and I highly recommend it.

Float Mushrooms™
United States
17 days using the app
January 23, 2025

Amazing customer service! Jess was quick to respond and got everything set up perfectly for us!

Arrow Twenty Two
United States
2 days using the app
January 7, 2025

Peter, Jess and team have been very helpful. Helped us configure a difficult shipping scenario. Better Shipping provides a way to set up per product shipping that no others seem to.

UCS Spirit
United States
28 days using the app
December 9, 2024

I have been using this app for the last few years and have found the support and responsiveness to be fantastic!

TEMP-TECH
United States
Over 7 years using the app