Reviews (171)

Overall rating
4.4
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to configure per-product shipping rates, ideal for stores with varied inventory. It supports complex shipping rules, including location and weight restrictions, and offers tiered rates for multiple items. The checkout process is enhanced for seamlessness and simplicity. Recent updates have improved its functionality and flexibility. The support team is praised for their responsive and effective assistance.

January 7, 2025

Peter, Jess and team have been very helpful. Helped us configure a difficult shipping scenario. Better Shipping provides a way to set up per product shipping that no others seem to.

UCS Spirit
United States
28 days using the app
December 9, 2024

I have been using this app for the last few years and have found the support and responsiveness to be fantastic!

TEMP-TECH
United States
Over 7 years using the app
May 1, 2024

We love this app! We have a big range of shipping rules we need for our products and the app is perfect. Had an issue recently where a rule seemed to not be working as intended and Jess was super helpful and quick resolving it for us.

Aquacadabra
United Kingdom
Almost 5 years using the app
February 22, 2024

10/10 would recommend. Better Shipping has been such a great app choice and the team are fantastic. We needed to change our shipping process and Peter and the team were readily at hand to help us. We have over 7000 products and they have been so kind, even testing things for us. Anyone who is considering using this app I would highly urge them to consider it!

The Roost UK
United Kingdom
5 months using the app
January 23, 2025

Amazing customer service! Jess was quick to respond and got everything set up perfectly for us!

Arrow Twenty Two
United States
2 days using the app
May 1, 2015

Excellent support thank you. App works great.

ModShop
United States
About 10 years using the app
August 11, 2022

Excellent app: simple to use, and very responsive support. The combination of rules and per-product flat rates meets our needs better than any other shipping app we've tried.

Campervan HQ
United States
About 7 years using the app
March 21, 2022

Other than the seamless app features this app provides, the responsiveness and efficient customer service support are the reasons why I have been using the app for the past 3-4 years.

Cherry Meow Shop
Singapore
About 6 years using the app
September 22, 2017

Better Shipping is the perfect app for all your shipping needs. The flexibility of the app give you such freedom and allowing my business to expand the shipping into different countries. The app also gets updated with extra highly beneficial features so you get even more for your subscription which is already excellent value.

On a personal note, the app developer Peter helped me tremendously when I was setting up my tiered shipping. He went above and beyond and knowing that here is some behind the app who cares is another excellent bonus.

I highly recommend Better Shipping!!

Dadude
United Kingdom
Almost 6 years using the app
May 10, 2023

Excellent customer support! I reached out with a few questions about a feature I couldn't figure out and the customer support team were very helpful and fixed my issue very quickly.

Plume Ridge Bottle Shop
United States
Almost 6 years using the app