BetterDocs FAQ Knowledge Base

BetterDocs FAQ Knowledge Base

Reviews (41)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
July 1, 2025

Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.

Roam smart tracker
United Kingdom
About 2 months using the app
October 17, 2024

I’ve been using BetterDocs for our Shopify store, and I must say, the app has been fantastic in helping us create a seamless knowledge base for our customers. The support team, especially Nicole, has been incredibly helpful, guiding me through every step with prompt and detailed responses. It’s been easy to implement and has enhanced our customer support significantly. Highly recommend this app to anyone looking to build a comprehensive help center for their Shopify store!

NEXBLUE
Hong Kong SAR
2 days using the app
March 1, 2025

This app has been really helpful for my store. It's easy to use, works well, and has useful features that save me time. The support team is responsive and helpful whenever I have questions. Definitely worth trying if you're looking for a reliable Shopify app

ad notam
Germany
1 day using the app
April 29, 2025

Very flexible and useful knowledge base product with responsive support!

Super Pacific
United States
5 months using the app
September 23, 2025

Love this app and customer service!!

Eleven Eleven Collections
United States
About 1 hour using the app
March 22, 2024

Very good experience with Amit, the man that helps use set up everything! Great app!

EMOTIV
United States
3 months using the app
August 28, 2025

Great support !!

NETGEAR Store (HK)
Hong Kong SAR
About 23 hours using the app
December 23, 2024

The customer support on live chat was very helpful and responsive, however, there are still some bugs and issues in the BetterDocs & hopy improve these.

Frontier
Taiwan
About 1 month using the app
March 30, 2024

Pial was my instructor for this app and he was FABULOUS!!!! He gave very thorough and clear explanations on how everything works and he was also extremely professional!!! Looking forward to working with him again!!! The FAQs for BetterDocs are what works best for my business. Will be implementing that ASAP!! Great app!!

Kingdom Garb
United States
About 1 month using the app
May 30, 2025

Ik ken betterdocs al jaren van wordpress en ben blij dat ze ook op shopify zijn! Als je een goede kennisbank wil bouwen dan moet je gewoon betterdocs gebruiken.

Aan mijn kant zitten / zaten wat bugs. Meeste zijn via de chat opgelost andere zijn op dit moment mee te werken maar worden opgelost.

Top team!

Smartprofy
Netherlands
19 days using the app