Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, customization, and smooth integration with Shopify and POS systems. They value its customer engagement features like reward points and birthday points. The user-friendly interface, extensive rewards selection, and responsive customer service are key benefits. It offers a free plan suitable for small businesses and a cost-effective paid plan. The multilingual support is also appreciated. Merchants report that the app has positively impacted their operations and customer engagement.

March 12, 2022

This app works great. The app customization is vey in-depth, and the customer service is excellent!

Maple Fluff Company
Canada
26 days using the app
BON Loyalty replied March 13, 2022

Greetings Maple Fluff Company

Thank you for your lovely words on us! It's great to hear you like our customization. We all put an effort to improve it with some interesting features that would be really helpful for your business.

If you encounter any difficulties while using our app, feel free to contact us via our live chat or email us at help@bonloyalty.com. Wishing you a fantastic week ahead 🙌.

Best regards,
Mia
BON Team.

March 21, 2022

j'utilise cette application pour mettre en place un programme de fidélité pour nos clients sur notre site. Je la recommande à tout le monde.

Sobella Paris
France
26 days using the app
BON Loyalty replied March 21, 2022

Bonjour Sobella Paris,

Merci beaucoup d'avoir partagé votre expérience avec tout le monde, et pour vos commentaires élogieux et constructifs ! Cela aidera certainement d'autres marchands car cela nous a déjà aidés avec une grande poussée et une source de motivation pour continuer à avancer :)

Si vous avez besoin d'une assistance supplémentaire, nous vous attendrons toujours sur le chat en direct ou sur help@bonloyalty.com.

Cordialement,
Mia
L'équipe BON.

March 11, 2022

The customer support team was extremely helpful. Only just set up the program, I can't wait to start

DMRP
New Zealand
About 2 years using the app
BON Loyalty replied March 11, 2022

Hi DMRP team 😊

Thank you for leaving us a positive review, it's much appreciated! We are all grateful to have you with us and it's always our pleasure to support you. We acknowledge that no one is perfect and there are some points we need to improve in order to make you and other customers fully satisfied. BON team will work tirelessly to enhance the experience for our valued customers.

If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.

Best regards,
Mia
BON team

October 16, 2022

Simply AMAZING!! The support is world-class. We were given extra features for being early adopters, who was a huge surprise. So excited to launch BON into our Shopify store. Highly recommended.

Jungle Aquatics Pet Superstore
South Africa
25 days using the app
BON Loyalty replied October 17, 2022

Hi Jungle Aquatics Pet Superstore

Your compliment on the app's features truly encouraged us to try even harder to improve our product. Nothing is more wonderful than having customers who are always willing to experience new products - give feedback - and accompany us on our journey to develop.

Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com

💖 Our Support team is always here for you in case you need us. Please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Yours sincerely,
Mia
BON Team

October 30, 2022

Wonderful and easy to use. Customer service is excellent! The only thing that would make it PERFECT is the ability to create your own custom RULE categories for continuous interaction with your customers.

dahlias-in-the-desert
United States
24 days using the app
BON Loyalty replied October 31, 2022

Hi dahlias-in-the-desert,

We are just back to work and your fantastic feedback truly lights up our day :) Thanks for your trust in BON Loyalty! And we really appreciate hearing your valuable feedback too! It's a massive motivation for us to keep going forward.

If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.

All the best,
Mia
BON Team.

December 5, 2022

It is great! Thank you! Love the rewards it gives my customers looking forward to using the app today!

MeltedCandle
United States
23 days using the app
BON Loyalty replied December 5, 2022

Hi there,
Thank you for the amazing review! We put in the work to keep you and all of your clients happy. 🥰
If you need direct support, do not hesitate to send us a message via the Live Chat widget or our mailbox “Help@bonloyalty.com”

Cheers!
Mia
BON Team

December 28, 2021

I needed a good royalty program and came across this all-in-one solution. The app works perfectly and the customer support is on point. I would totally recommend this app

Din Multishop
Denmark
23 days using the app
BON Loyalty replied December 28, 2021

Hi Din Multishop,

Thank you for choosing us and writing us this awesome review! We're glad to hear that you have been satisfied with your experience with us, knowing that our customer support hit the mark makes us more than proud.

For further support, feel free to contact us via live chat or email at help@bonloyalty.com. We're always happy to assist you!

Best regards,
Mia
BON Team.

Edited January 7, 2022

The setup was easy and the help from a LIVE AGENT was amazing!! This app is superior to any others that I have used with some amazing features. It is well worth giving it a try. Emile was fantastic in helping me

fruggies
United States
23 days using the app
BON Loyalty replied January 8, 2022

Good day to you fruggies,

As customer satisfaction is always our highest priority, we can't be happier to know that our support service has satisfied you, especially Emile :D Thank you so much for leaving us such an amazing review!

We are always ready to assist you via live chat or email at help@bonloyalty.com. Hope you have a wonderful day ahead!

Cheers,
Summer
BON Team.

October 2, 2022

Love this app great customer service very helpful and nice. Love that I can brand it and add my own image

Lillie & Co
United States
23 days using the app
BON Loyalty replied October 4, 2022

Hi Lillie & Co

What a wonderful review! This made our day, and we are so grateful for Merchants like you!
We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated.

Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!

Yours sincerely,
Mia
BON Team

March 16, 2022

so far its easy to work and easy for my customers and Emile was super knowledgeable and answer all my questions and concerns, No matter how many questions I had.

Hidden Desires, LLC
United States
Almost 2 years using the app
BON Loyalty replied March 17, 2022

Dear Hidden Desires, LLC,

Emile and our whole team are all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com. Your satisfaction is always our highest priority!

Best regards,
Mia
BON Team.