Reviews (1,720)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.

October 31, 2023

best customer support staff I have ever seen!

Renegade Golf
United States
3 months using the app
BON Loyalty replied November 3, 2023

Dear Renegade Golf,

Your trust and loyalty mean a great deal to us, and we're excited to keep serving you in the best way we can.

If you ever have any questions, requests, or feedback, please feel free to reach out!
Liam
BON team

February 21, 2022

Great app with all the free features, and the coolest thing on top of that is the translation feature which is not available on many other apps, you can customize your interface however you want. The rewards program is great and offers many features. I let you discover it on my website. emdoria.com. All my gratitude to the team. Emile answered me faster and as I expected. Very nice concept and I hope it will stay free for a long time.

EMDORIA PARIS
France
3 months using the app
BON Loyalty replied February 21, 2022

Dear EMDORIA PARIS,

Wow! Your words are so priceless and our whole BON team is just on the ninth cloud reading them🌞 Thank you from the bottom of our hearts for expressing the appreciation of our features, and we couldn't be happier to see how you were impressed by the multi-language option!
It's kind and thoughtful clients like you who make us fantastic, and for that, we're eternally grateful. We have and always been optimizing BON for the strongest motivations from you 😍 And again, thank you tons for the fantastic feedback!

Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.

Best regards,
Mia
BON Team.

April 18, 2022

Emile was awesome with the help, this app is really cool still playing around with it but i love it already.

Ineffable Strands
United States
3 months using the app
BON Loyalty replied April 18, 2022

Dear Ineffable Strands

This review made our day! 😊 Emile would be really excited when reading your lovely words. Thanks for your trust in BON Loyalty! It's a huge motivation for us to keep going forward.

If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.

All the best,
Mia
BON Team.

August 24, 2022

Super user-friendly interface. Managed to get the whole program set up within 20mins. Support was also very friendly and responsive. Spoke to Cady today and she was very helpful!

asta.
Australia
3 months using the app
BON Loyalty replied August 27, 2022

Hello Asta,

Thank you for your review. We will share this with the store team to let them know how we are doing.

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Cady
BON Team.

September 1, 2022

We were setting up the app for our store and received very fast and friendly help from Anna, even though it was a National Holiday. THE BEST customer service ever! We are excited to see how this app performs on the website, and judging by Bon's customer service, I have high hopes! Thank you Anna!

SIXELAR
United States
3 months using the app
BON Loyalty replied September 2, 2022

Dear SIXELAR,

Anna and our team truly appreciate that we can accompany such a kind-hearted customer like you:) We're so glad that you are enjoying your experience with BON till far. Your precious support motivates us to keep on developing the app and providing better services to our precious customers. We'd like to send our sincere wishes to your lovely business❤️

If you have any further questions, please feel free to drop us a line via live chat or email to help@bonloyalty.com. We are always ready to support you!

All the best,
Mia
BON Team.

March 15, 2023

I have successfully set up this app to integrate into my website today and had all of my questions answered by lovely Daisy and Emile. Both ladies provided me with very clear, concise answers and were very patient with me. The app is very user friendly and I look forward to seeing the results of this app being integrated into my website.

Odyssey Beard Co
Australia
3 months using the app
BON Loyalty replied March 15, 2023

Hi ^^
Thank you so much for your review! We are all so happy that our app (especially Emile and Daisy) - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com 💝
Best regards,
Mia
BON team

June 11, 2022

L'applicazione era in manutenzione ma l'assistenza clienti è stata gentile e mi ha aiutato . Il design è fantastico. L'unica modifica che apporterei è l'icona più piccola per essere meno invasiva da mobile.

Symbolady
Italy
3 months using the app
BON Loyalty replied June 14, 2022

Buona giornata a te Symbolady,

Hai reso la nostra giornata molto migliore con la tua fiducia nella nostra app e la tua fantastica recensione! Il nostro team è felice di sapere che sei soddisfatto del nostro supporto!

Se hai ulteriori richieste, non esitare a contattarci tramite la nostra chat dal vivo o inviarci un'e-mail a help@bonloyalty.com. Ti apprezziamo sempre!

Distinti saluti,
Mia
Squadra BON.

April 14, 2022

I used this app and talked to Emile, they are great love it! bon is a very easy to use, anybody can use, that's the best part!

CSC BY JAI INGREDIENTS
India
3 months using the app
BON Loyalty replied April 14, 2022

Hi CSC BY JAI INGREDIENTS,

Thank you for the amazing complement on our services. At BON, we strive to offer high-quality service to every merchants, as customer satisfaction is our top priority. We had shared this feedback with Emile to give her the recognition that she deserves. She was extremely delighted to hear that you enjoy talking with her.

We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.

Have fun exploring our app,
Mia
BON Team

August 24, 2022

I have only downloaded and installed the app, so any true feedback will come after my customers have been able to utilize the app. I myself enjoy the ease of set up.

Enso Life Healing, LLC
United States
3 months using the app
BON Loyalty replied August 27, 2022

Hello,

Wow, we are so grateful for your review. Thanks for sharing your rating with us and the community

If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!

Best regards,
Mia
BON Team.

Edited August 5, 2022

Best Customer Service in the game! Needed some help with a few things and Cara got me the help I needed within minutes. The app is flawlessly designed . Your rewards will look nice on your website.

dacraftlab
United States
3 months using the app
BON Loyalty replied August 8, 2022

Hello Pablo and Dacraftlab,

Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations and Cara the customer support agent was able to assist you quickly!

We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.

All the best,
Liam
BON team.