Reviews (1,720)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and repeat purchases through customizable loyalty programs. It features a user-friendly interface that simplifies rewards management and integrates seamlessly with apps like Judge.me. The free plan is particularly valued by new or small businesses. Support staff, including Jean, Cara, and Maxxie, are noted for their quick and effective service, aiding in an easy setup process. The app is favored for its comprehensive features, ease of use, and excellent customer support.
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I have been using this app for a while now and it has been wonderful. I experienced a bug once but one of their customer service agents, Isaac, helped me solve the problem in no time. Great customer service and a wonderful app.
[Update 02 November]
Hi again Folake,
It's been a long time since we heard from you. Our team hopes that you are having a wonderful day!
When we received your review, we are very glad that you love our app. Thanks for your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!
But, a 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Coco Rosey team? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day!
Cara
BON team
----------------------------
[Update 19 August]
Dear Folake,
I hope this letter doesn't disturb your workday.
I'm Anna, customer support team leader at App BON Loyalty Rewards & Referral App. I'm reaching out to ask about your thoughts after leaving a 4* review.
First, I would like to thank you for your feedback, my support agent, Issac, is extremely happy that he could assist you. And I genuinely appreciate your taking the time to consider BON application.
Let me explain a little bit about your "bug" on the widget (which is actually not a "bug"). The theme on the Shopify store directly afftected our app. Therefore, when you perform the theme switch operation, you should click on the option "SYNC TO SHOPIFY THEME" to update the widget's code, and then the widget will be displayed on your store. We're trying to find the best experience for our customers, we design this button to keep our app running simultaneously while you change the Shopify Theme.
If you have any further requests, we will go all out to make sure you can rest assured and be satisfied.
Thank you so much,
Anna
BON team
The customer support team was extremely helpful. Only just set up the program, I can't wait to start
Hi DMRP team 😊
Thank you for leaving us a positive review, it's much appreciated! We are all grateful to have you with us and it's always our pleasure to support you. We acknowledge that no one is perfect and there are some points we need to improve in order to make you and other customers fully satisfied. BON team will work tirelessly to enhance the experience for our valued customers.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
Simply AMAZING!! The support is world-class. We were given extra features for being early adopters, who was a huge surprise. So excited to launch BON into our Shopify store. Highly recommended.
Hi Jungle Aquatics Pet Superstore
Your compliment on the app's features truly encouraged us to try even harder to improve our product. Nothing is more wonderful than having customers who are always willing to experience new products - give feedback - and accompany us on our journey to develop.
Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com
💖 Our Support team is always here for you in case you need us. Please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Yours sincerely,
Mia
BON Team
Wonderful and easy to use. Customer service is excellent! The only thing that would make it PERFECT is the ability to create your own custom RULE categories for continuous interaction with your customers.
Hi dahlias-in-the-desert,
We are just back to work and your fantastic feedback truly lights up our day :) Thanks for your trust in BON Loyalty! And we really appreciate hearing your valuable feedback too! It's a massive motivation for us to keep going forward.
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Mia
BON Team.
It is great! Thank you! Love the rewards it gives my customers looking forward to using the app today!
Hi there,
Thank you for the amazing review! We put in the work to keep you and all of your clients happy. 🥰
If you need direct support, do not hesitate to send us a message via the Live Chat widget or our mailbox “Help@bonloyalty.com”
Cheers!
Mia
BON Team
I needed a good royalty program and came across this all-in-one solution. The app works perfectly and the customer support is on point. I would totally recommend this app
Hi Din Multishop,
Thank you for choosing us and writing us this awesome review! We're glad to hear that you have been satisfied with your experience with us, knowing that our customer support hit the mark makes us more than proud.
For further support, feel free to contact us via live chat or email at help@bonloyalty.com. We're always happy to assist you!
Best regards,
Mia
BON Team.
The setup was easy and the help from a LIVE AGENT was amazing!! This app is superior to any others that I have used with some amazing features. It is well worth giving it a try. Emile was fantastic in helping me
Good day to you fruggies,
As customer satisfaction is always our highest priority, we can't be happier to know that our support service has satisfied you, especially Emile :D Thank you so much for leaving us such an amazing review!
We are always ready to assist you via live chat or email at help@bonloyalty.com. Hope you have a wonderful day ahead!
Cheers,
Summer
BON Team.
Love this app great customer service very helpful and nice. Love that I can brand it and add my own image
Hi Lillie & Co
What a wonderful review! This made our day, and we are so grateful for Merchants like you!
We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated.
Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!
Yours sincerely,
Mia
BON Team
Very easy to use and set up. The free version we are using is ideal for a small business and the few queries I had were answered straight away. No complaints so far.
Thanks for your great review of our BON app & the Support service. We’ve passed your kind words on to our team. The whole team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving!
Liam
BON team
so far its easy to work and easy for my customers and Emile was super knowledgeable and answer all my questions and concerns, No matter how many questions I had.
Dear Hidden Desires, LLC,
Emile and our whole team are all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com. Your satisfaction is always our highest priority!
Best regards,
Mia
BON Team.